Add-on FAQ

What is a Neto Module?

Neto Modules are an extension to the Neto platform to add new features. Most modules are free but some require an additional monthly fee. For example, to use the Australia Post eParcel module requires the Print 'n Post module. This is available for a monthly fee.

Some modules may require an additional fees from other providers.

How do I uninstall a Module?

You can uninstall modules via the Add-on marketplace in the control panel.

Find the module on the Add-On page. To do this, click on the puzzle piece icon in your control panel. The modules are grouped to make them easier to find. Click on the group in the gray menu.

Follow the instructions below based on the green button in the module:

  • Uninstall - click on the button to remove the module.
  • Configure - change the Status to Inactive and save.
  • Script - change the Status to Inactive and save. If there is a Template button, following the instructions below.
  • Template - change the Export Status to Inactive and save.

Do I need to purchase a module if I just want to use one of the bundled integrations?

Some of modules do require a purchase. For example, if you want to integrate with Xero, you will need the Accounting & POS Link module.

What is a Neto-Supported Add-on?

Neto Supported Add-on's are developed in-house by our development team and are therefore covered by our standard SLA for all paying customers.

Who do I contact if a third-party add-on is not working correctly?

Our support team does not provide any support for third-party add-on's. If you think a third-party add-on is broken, please let us know so we can report it to the developer/see if there are any major issues that need immediate addressing.

I am a third-party SAAS provider, can Neto include my integration in the add-on marketplace?

If you'd like to work with us as a SAAS partner, contact us!

Can "free" add-ons have additional costs outside of Neto?

Some of our integrations and add-on's are provided for free, or bundled with Neto Modules. Despite this, the application our integration interacts with may have it's own variable costs at the discretion of the application developer.