Add-on Price: Free

What is the 'Zendesk' Add-on?

Zendesk is a web-based help desk support tool that make it simple to provide great customer support.

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This addon was built by Neto

Add-ons and Integrations built in-house by Neto are documented and supported by our customer service team. If you're having issues with this integration, let us know!

Setup Instructions

From the Neto dashboard, navigate to Setup & Tools > All settings & tools. Scroll to the Other tab. Click on Zendesk App Settings. Click on the Regenerate button to create an App Key. You will need this for the following steps.

Navigate to the Neto addon store, under the Support & Live Chat category, click the Zendesk addon and click Get App.

Click the Install button.

In the installation, it will ask you for the Title, Zendesk Access Key (which you created in step 1) and your Neto store domain name. Once added, click Install.

Now you need to install the custom script. From the Neto dashboard, navigate to Setup & tools > All settings & tools. Click on the Analytics & 3rd Party Scripts tab and click Custom Scripts.

Click the Add New button. Name the script Zendesk and scroll down to the Scripts section. In the Page Header, you need to add the widget script from Zendesk. To get this, navigate to your zendesk account, click on the cog icon > Click Widget and click the Setup tab as per below. Paste this script into the Page Header in Neto and press Save.

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