MYOB NetoSync Common Errors



I’m unable to determine if the import has finished.

When importing into MYOB and no response is received from MYOB that the import was successful then the error message “Unable to determine if import will be shown in the import summary screen in Neto. This is caused by either:

Insufficient permissions to write to the MYOB company file, which will typically occur the first attempt to import into MYOB and will occur consistently for each subsequent import.

OR

Insufficient system memory or the interface to MYOB has become overloaded, with no response from MYOB the system will time out.

Try the following:

  1. When you run Neto make sure that you “run as administrator” by right clicking on the Neto icon.

  2. Make sure that you have the MYOB company file in multi user mode.

  3. If you are connecting using an DSN less connection try to setup a connection using a DSN connection.

My orders are not exporting to MYOB.

Below are some of the most common errors and fixes for exporting orders to MYOB. If you do not see your error below, please contact us for support.

To view the export error log from the Neto dashboard, navigate to MYOB > MYOB Exports.

The process is still pending in MYOB process queue
If the NetoSync is not turned on the export orders process will remain pending in MYOB process queue. Turning on NetoSync will allow the process to run.

The order is not yet dispatched
Only dispatched/ completed orders are written down to MYOB. This is because MYOB does not allow orders to be updated once written by 3rd party applications hence the need to ensure the order is correct/complete before writing it to MYOB. Mark order as dispatched and run export orders process again.

MYOB ODBC connection is busy
If MYOB is busy or the MYOB ODBC connection is currently being used exclusively by another application you will see the following error message in your MYOB process log:

“Error: MYOB ODBC - Unable to launch MYOB - Database specified in the connection string is already opened exclusively by another application”

Ensure that no users or other applications are logged onto MYOB. To check this, go to the MYOB Application > Click File> Active Workstations.

Once your MYOB file is free, run the export orders process again. If problem continues you need to restart your PC or server to clear the MYOB lock files of have your server administrator remove these lock files from you MYOB program directory. Lock files are generated by MYOB and can prevent users or 3rd party applications launching MYOB.

The items on the order are not available in MYOB
MYOB will not accept an order if items on the order are not available in MYOB, the customer details being invalid or there is insufficient stock available in MYOB. In such cases you will see the reason why in the error message in your MYOB export log.

Error: Error -225: Insufficient quantity at Location specified.
Warning: Cannot find Record XXXXXX from MYOB.

Solution: Adjust your inventory in MYOB to allow for the sale to be written to MYOB

Error: Error -127: Transactions dated before your “Lock Period” date may not be imported.
Warning: Cannot find Record XXXXXX from MYOB.

Solution: Adjust the invoice date of the invoice in Neto so that the transaction falls within the current period. Or change the lock period in MYOB.

Error: Error -15: Account number not found in list of postable accounts.
Warning: Cannot find Record XXXXXX from MYOB.

Solution: Ensure that the COGS, Asset and Income account codes of the items on the order are correct in Neto. These can be found on an items card under the “accounting” section. These account codes usually come directly from MYOB.

Error: Warning: Record XXXXXX exists in MYOB.
Error -183: Duplicate Invoice Number.

Solution: Delete the duplicate invoice in MYOB or change the invoice number of the duplicate invoice in MYOB.

Error: Error -190: Customer not found. Sale invoice not imported.
Warning: Cannot find Record XXXXXX from MYOB.

Solution: MYOB requires the customers card to be available for the sales to be written against. You must therefore run your customer export process to ensure the customers card is available. Neto automatically writes customers to MYOB prior to sales to prevent this issue however if there is an error with importing a customer’s card then the related sales will also have problems errors.

Other: Try restarting your computer or laptop to reboot Neto sync and try to run sync again.

My customers are not exporting to MYOB.

Below are some of the most common errors and fixes for exporting customer cards to MYOB. If you do not see your error below, please contact us for support.

To view the export error log from the Neto dashboard, navigate to MYOB > MYOB Exports.

The process is still pending in MYOB process queue.
If the NetoSync is not turned on the export orders process will remain pending in MYOB process queue. Turning on NetoSync will allow the process to run.

MYOB ODBC connection is busy.
If MYOB is busy or the MYOB ODBC connection is currently being used exclusively by another application you will see the following error message in your MYOB process log:

“Error: MYOB ODBC - Unable to launch MYOB - Database specified in the connection string is already opened exclusively by another application”

Ensure that no users or other applications are logged onto MYOB:
To check this from the MYOB Application > Click File > Active Workstations.

Once your MYOB file is free, run the export orders process again. If problem continues you need to restart your PC or server to clear the MYOB lock files of have your server administrator remove these lock files from you MYOB program directory. Lock files are generated by MYOB and can prevent users or 3rd party applications launching MYOB.

Customer does not have a last name or company name.
MYOB will not accept the customer due to the customer not having a last name or company name. Remedy the customer card and re-export.

My payments are not exporting to MYOB

Below are some of the most common errors and fixes for exporting payments to MYOB. If you do not see your error below, please contact us for support.

To view the export error log from the Neto dashboard, navigate to MYOB > MYOB Exports.

If the process is still pending in MYOB process queue:
If the NetoSync is not turned on the export orders process will remain pending in MYOB process queue. Turning on NetoSync will allow the process to run.

If the MYOB ODBC connection is busy:
If MYOB is busy or the MYOB ODBC connection is currently being used exclusively by another application you will see the following error message in your MYOB process log:

“Error: MYOB ODBC - Unable to launch MYOB - Database specified in the connection string is already opened exclusively by another application”

Ensure that no users or other applications are logged onto MYOB. From the MYOB application > Click File > Active workstations.

Once your MYOB file is free, run the export orders process again. If problem continues you need to restart your PC or server to clear the MYOB lock files of have your server administrator remove these lock files from you MYOB program directory. Lock files are generated by MYOB and can prevent users or 3rd party applications launching MYOB.

Error: Error -250: Customer not found. Receive payment not imported.
Warning: Cannot find Record XXXXXX from MYOB.

Solution: MYOB requires the order or invoice related to the payment to be in MYOB before the related payment is written down. Run the export orders process to write your orders to MYOB.

Error: Error -4: First digit of Account Number must be 1,2,3,4,5,6,8, or 9.
Warning: Cannot find Record XXXXXX from MYOB.

Solution: MYOB requires the payment to have a related MYOB account code associated to it. Go to Setup & Tools > Payment Methods to add or edit account codes related to payments.

Error: 10136: The card attached to the invoice is not the same as the card attached to the payment.
Warning: Cannot find Record XXXXXX from MYOB.

Solution: The customers detail on the invoice in MYOB do not match the customers details on the payment in Neto. You therefore need to remove the invoice in MYOB and re-export the invoice from Neto. Or manually apply payment in MYOB and mark payment in Neto as successfully exported.

Error: [MYOB ODBC] - Company file does not exist.

This means the company file configured in the ODBC connection has been renamed or moved from its original location. To fix this, simply go to Step 5 - Set Up MYOB ODBC Data Source Connection in the setup guide and set this up again.

Error: [MYOB ODBC] – Catastrophic failure.

If you receive this error, please quit all MYOB active connections, restart the MYOB computer/server then try to sync again.

Error: [MYOB ODBC] - The company file could not be opened. Make sure no other applications are using the company file then try connecting again.

If you receive this error, please quit all MYOB active connections and if required restarts the MYOB computer/server then try sync again.


  • Last Modified: 18/11/2016