Can I edit order contents?

Orders can be edited when they are in the following status:

  • New (if the order the unapproved)
  • On Hold
  • Backorder
  • Uncommitted

Orders must be moved to one of these statuses to edit.

  1. Go to Orders > View all Orders, filter by order number and click on the Order ID.
  2. If not already selected, click on the View as Sales tab.

View as Sales


  1. Scroll down to the product selection
  2. Enter the new SKU(s) or the quantity for a product.
  3. Click on Save Changes.

Order totals will be adjusted and amounts owed/ credited will be displayed is applicable.

Product section


Example of credit due:

credit due


Example of outstanding total:



Take payment or create refund as per normal and continue to process order.

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  • Last Modified: 24/10/2016 Neto Version: 5.96