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You can import your customers from another platform in bulk by utilising the Data Import Wizard. Before you start you will need to export your data from the other platform. If you’re not sure how to do this, consult with your platform’s support team.
Note: If you cannot migrate your customers passwords from your existing platform, see our passwords guide for a workaround.
The template file will be uploaded and the wizard will try to match the column names in the import file with fields in the database. Double check to ensure the fields all match up correctly. Click Continue to Next Step.
If the is a column you don’t want to import, you can select – ignore column – on that row to prevent it from being imported.
If you want to save this import as a template that you can use again, check Do you wish to save this import session as an import template to import with in the future? and select a template name when prompted. Click on Process File Now to queue the import process. Depending on the size of the import file, it can take up to 15 minutes to complete.