This article has moved to a new home. View the updated version

How do customers raise a dispute?

Customers can raise disputes by logging into their online account and clicking on the dispute or resolution centre link. They will then be taken through a step by step process to create a new dispute. Only customers with orders can raise disputes against those orders.

Account Summary


Resolution Centre


Once raised, a dispute is issued a case number. This case number is unique to the dispute. All correspondence related to that dispute is stored under that case number.

Was this article useful?

Be notified when this page is updated. Optional.

Last Modified: 28/09/2017 Neto Version: 5.87