Some email servers are now checking the DNS settings of the domain name in the 'from' email address. It checks the SPF record to see if the server that sent the email was approved. This check is designed to stop spam emails. An SPF record is recommended so emails sent from your Neto website reach their destination.
In order to add an SPF record for your domain name, you will firstly need to find out who is managing your DNS. You can check this here.
If the results from the above check show the below name servers then your DNS is being managed by Neto:
Please submit a request for our support team to add the SPF record to your domain name.
If the results from the above check show any other name servers, then your DNS is being managed by an external company and you will need to either request for the SPF record to be added or add this yourself if you have access to the DNS management portal for your domain. We can also add this on your behalf if you supply the login details to your DNS hosting portal.
The SPF record that needs to be added is as follows:
v=spf1 ip4:188.8.131.52/24 include:_spf.neto.com.au ~all
Please Note: If there is already an SPF record in your DNS settings, you should not add another one. Multiple SPF records will cause deliverability issues. Instead, you should edit the current SPF record to include our IP range:
Once the SPF record has been added, you should wait an hour or so for it to propagate and then submit a test enquiry on one of your website forms. Please be sure to check your Junk Mail folder. If you still aren't receiving web form emails, please let us know and our support team will look into this further.