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How do I send my site live?

Once you have completed the setup of your store and are ready to Go Live you will need submit a Go Live Request to the Neto Team.

You can select the day that you want to launch your site. We process Go Lives between Monday and Thursday. We do not process Go Lives on a Friday or a day before public holidays in case there is an issue that stops the site from working over the weekend/holiday.

Go Live Request

As the Go Live request involves DNS changes, you will need to allow for at least 2 business days when submitting your request.

Our Launch Service team will contact you to go through the launch process where we will submit a request for an SSL certificate for your domain name and perform a quick review of your webstore setup. Once the certificate is ready for your domain, we will confirm with you before setting your site live.

Once a request has been received our staff will contact you to begin the process of setting your site live.

What you need to know

Before going through the steps on going live with your site there are a few things you may need to know.

Domain Name

When you create your trial site with Neto, a temporary domain name is created - something like This allows you to build your Neto site without affecting your existing website (if you have one).

When you are ready to launch your site, you can choose the domain name you want for your site. If you don’t have a domain name, you can register it at one of the domain name registrars or resellers. Neto does not register domain names.

You don’t own a domain name but you registrar it for a set period. If your domain name expires, this will stop your customers from accessing your website and stops the delivery of emails. It is recommended that you keep your contact details up-to-date with your registrar, so you will be notified when a domain name is due for renewal.

Domain Name System (DNS)

The DNS is a map for your domain name to point to your website and email provider. The DNS server can be on located with:

  • your domain name registrar,
  • another provider or
  • with Neto.

There may be a cost to host your DNS with your domain name registrar or another provider. Contact your provider for details. Neto does not charge for hosting the DNS on our servers.

The DNS is also used to validate the SSL Certificate and list the email servers that are approved to send emails using your domain name.

The DNS (also called Zone File) has records (settings). Below is a list of the common record types:

Record Type Description
A Record Used primarily for the base domain (e.g. These records appear as a set of 4 numbers separated by a period e.g. ‘’. This represents a host server must be set to accept the domain name.
CNAME Used for sub domains (, They appear as a URL like value. Typically this is used to point a www subdomain to the base domain but is also used by Neto for pointing your www domain directly to the [CDN](#cdn).
MX Record These are the settings that are added to the DNS server that points to your [email hosting provider](#email-hosting-provider). If you are hosting the DNS with us, you will need to provide us with the MX Records from your [email provider](#email-hosting-provider). They will supply these details.
TXT Record A hidden record that is uses to provide information to sources outside your domain name. Neto will use this primarily for validating your domain in the [SSL](#ssl-certificate) Process.
SPF TXT Record Some email servers are now checking the DNS settings of the domain name in the ‘from’ email address. It checks the SPF record to see if the server that sent the email was approved. This check is designed to stop spam emails. An SPF record is recommend so emails sent from your Neto website reach their destination.

Email Hosting Provider

If you want email accounts using the domain name for your Neto website, you will need an email hosting provider. Neto does not provide email hosting services. We recommend Google Apps. This is a business version of Gmail, however you can use another email provider if you wish to.

If you are hosting the DNS with us, you will need to provide us with the MX Records from your email provider. They will supply these details.

SSL Certificate

The SSL certificate encrypts the data between the customer’s web browser and your website. This protects your customers from others accessing their contact details and credit card numbers. All Neto sites that have a web store require an SSL certificate. This is also a requirement of the credit card providers and payment gateways.

Global Content Delivery Network (CDN)

When your site is live, the web pages and images are stored on multiple web servers around the world. When a customer accesses your site, your site is served from the closest web server to the customer. This reduces the time it takes to download the page. Having your site on multiple computers also helps when you have many customers visiting the site at the same time. The CDN will share the load over multiple servers. It will even add more servers when your site is busy.

Only live sites use the CDN. Trial and staging sites do not us the CDN.

Going Live

Step 1 – Applying for an SSL Certificate

The first step to sending your site live will be to request an SSL Certificate. To do this we will need to add a CNAME record to your current DNS Settings using one of the below options:

  • Option 1 (recommended)

    Adding a CNAME or TXT record to your DNS (the record will be provided by Neto). DNS changes can take up to 2-4 hours to update.

  • Option 2

    Pointing your domain name to the Neto’s name servers (name server details will be provided by Neto). Delegation can take up to 24-48 hours to fully update.

Please Note: Option 2 should only be chosen if you do not have a current site active. Making changes to your name servers can affect you current web or email setup if not done correctly. If you are unsure of how to do either of these you can simply provide Neto with your log in credentials and we will do this for you.


A Neto staff member will perform a quick review of your site to ensure that there are no important items that you have missed in the setup of your online store. We will then provide you with feedback so that you can address these issues before going live. You can do this check yourself by using the below checklist:

Step 2 – Sending the Site Live

An SSL may take several hours to fully propagate. Once published Neto will advise you that it SSL is ready and confirm that you are ready to Go Live.

Once confirmation has been received we will send your site live. It’s at this stage you will lose access to the staging URL for your site ( as it will automatically be set to redirect to your specified domain.

To view your site again you will need to add the web records to your primary domain’s DNS. If you have provided the log in credentials for your DNS or you have delegated your domain to Neto, we will handle this part for you. For customers that maintain the control of their DNS Neto will provide the web records in the format below:

URL Record Type Value A Record A Record CNAME

All records will need to be entered for your site to operate correctly. This can take up to 2-4 hours to update before your site is live and ready for customers to make purchases.

Step 3 – Once the Site is Live

Now that the site is live you can begin to use your Neto Site. You can use the below document on some more useful information.

Neto eCommerce Solutions – Your Website is Live

How do I access my control panel?

Once the DNS settings have updated, you can access the control panel of you site using the old staging web address or by adding /_cpanel to the end of your new domain name.

How do I point additional domains to my site?

You can point as many domains as you like to your Neto site. For instance if you have a Country Code domain ( and would like to point your gTLD domains (.com) to the site, simply email our support team who will provide you the DNS details.

When can I cancel my account with my previous host provider?

Once the site is live you can cancel your previous hosting at any time. However before doing so ensure that the host provider is no longer hosting the DNS for your domain name. You can host the DNS with your current domain registrar or Neto can host this free of charge. Contact the Neto team for more information.

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Last Modified: 28/09/2017 Neto Version: 6.3