Return Merchandise Authorisation’s (RMA’s) are created against orders when customers return items or when orders need to be credited.
By creating an RMA you are able to track the progress of a return through the system, credit the customer if required and take the appropriate action against the stock item (i.e. return the item to stock, write off etc).
From the Neto dashboard, navigate to Sales Orders > View Orders.
Open the order you want to create an RMA for and click on the “RMA or Credit” button on the top left hand side.
The RMA details screen will appear and you will be prompted to fill out the request form.
Once the RMA is closed and an outcome chosen the total credit amount will be applied to the customer’s account as account credit. This credit can then be paid out as a refund from the customer’s account page.
Once an RMA is closed you can: