How do I delete or add an order line?



 

Different Order status’ allow different actions to be taken. To edit your order, follow the in actions for each order status.
 

Order Status Action to take
New / Unapproved Nothing. You can edit this order freely.
New / Approved Ensure balance has been paid or adjusted before moving to pick.
Pick Click the yellow ‘Hold or Edit Order’ button on the top left to make changes.
Pack Click the yellow ‘Hold or Edit Order’ button on the top left to make changes.
Pending Dispatch Click the yellow ‘Hold or Edit Order’ button on the top left to make changes.



What happens if my order is in Dispatch?

If you created a consignment for your order and you need to reverse this, from your Neto dashboard simply

1. Go to Sales Orders > Shipping Manifest

2. Go into the relevent manifest and delete the consignment.
 

If you get stuck, you can see our full instruction guide here.


3. If you’ve done this already or you haven’t created a consignment for your order, simply click the yellow ‘Hold or Edit Order’ button on the top left to make changes.



How do I add a product to an existing order?

From the Neto dashboard follow the steps below.

1. Go to Sales Orders > View Orders and edit the order you wish to change.

2. In the order in the top left hand corner you want to click on View as Sales button.


3. Scroll down to the order line and add the Qty and the SKU you wish to add on the line below. A new line will automatically appear below in case you need to add multiple products to the order line.

4. Once done, press Save changes.



How do I remove a product to an existing order?

From the Neto dashboard follow the steps below.

1. Go to Sales Orders > View Orders and edit the order you wish to change.

2. In the order in the top left hand corner you want to click on View as Sales button.

3. Scroll down to the order line and change the Qty to zero and click Save changes.


  • Last Modified: 06/07/2016 Neto Version: 6.3