How do I setup my shipping matrix/rates?

Did you know? We can setup your shipping matrix for you for a small fee. Click here to order shipping matrix setup

There are a number of elements to the shipping system:

Each element needs to be configured and related to each other in order for the shipping setup to work. This configured system is referred to as the “shipping matrix”. At any stage of the configuration, you can check the mapping / your progress by going to: Shipping > Shipping Matrix Overview.

Shipping Matrix Overview

Below is brief overview of each of these sections:


  1. Shipping Zones
    Shipping zones are essentially groups of postcodes. Shipping zones are different for each carrier, and can even be different depending on your account type.  Zones are what define which shipping service will permit delivery to which area.
  2. Shipping Services & Rates
    Services and rates is where you define the cost for a shipping service.  The shipping method uses the shipping zones to define the applicable rate or charge for each zone.  You can also define additional charges here, such as handling fees or fuel levies.
  3. Shipping Categories
    Shipping categories are used to link a specific product or group of products to a shipping service.  Your system is configured with three shipping categories: default, fragile and dangerous goods.  For example, you can assign the “dangerous goods” category to a product to ensure that this product is only shipped by road and not air”.
  4. Shipping Methods
    Shipping methods are made available to the customer.
  5. Labelling & Carrier Configuration
    This element of the system links your integrated carrier account to your control panel to produce carrier labels, and generate electronic manifests.  If you are not using the carrier integration module, or are using a non integrated carrier, you can link your services to a “generic” option to print plain address labels.
  6. Shipping Manifests (customers using freight integration only)
    When your integrated carrier account is linked to your control panel, electronic manifests are generated as part of the pack process. These manifests can be submitted to the carrier at the push of a button.

1. Setting up Shipping Zones

Shipping Zones

There are a number of pre-imported shipping zones already stored in your system.   You can also import shipping zones using the zone import template if your carrier zones are not provided or you need to create custom zones. Please note that carriers can change or update shipping zones from time to time. For this reason, we recommend always importing shipping zones received directly from the carrier.
  1. Go to: Shipping > Shipping Zones, click on Import Shipping Zones then click on Shipping Zone .CSV Template File to download a zone tempalte in CSV format.
  2. Populate the import template using the zone data provided to you by your carrier. You can request this information from your account manager.  Be sure to request it in excel format, so it is easily copied into the import template.
  3. Once you have populated the template, save it in .csv format.
  4. From the shipping zone import screen, click the “choose file” button, and locate your saved file.
  5. Check the “test upload” button, and click “upload file”.
  6. A preview of the upload file will be displayed.  Ensure that the data is correct, and if any errors are displayed, correct these in your .cave file and repeat the previous steps.
  7. When you are satisfied with the data, uncheck “test upload” and click “upload file”.
  8. You will receive a success message at the top of the screen when these zones have been successfully imported.

2. Setting up Shipping Services & Rates

Shipping Services & Rates

  1. Go to: Shipping > Shipping Services & Rates.
  2. Choose the charge type from the dropdown box, and click “add shipping method”.
  3. populate the fields as required. If using Real-time shipping cost calculator settings, this should be set to “only use defined shipping costs”, unless using a carrier api to retrieve real-time rates.  Please refer to api real time rates configuration for further information.
    The per kg charge type will default to “total weight”, but can be set to charge the per kg weight on a weight band basis by choosing this option from the drop down box.
  4. Select the relevant zones and click “add zones” – this will populate the zone fields.   If you need to import carrier zones, refer to “importing shipping zones”.
  5. Add the rate that you wish to charge on a zone basis.  You can download a template to import your rates file, or manually enter the data. Once you have populated the template file, click “import zones and rates” and locate and select your saved file.
  6. When you have completed the above, click “save and close”.


The name of the shipping method that appears in your order tracking emails.


The name of the shipping method that appears in your order tracking emails.


Tracking url
The shipping method description and tracking url are emailed to the customer on dispatch of their goods.


The shipping tracking URLs for popular carriers are:

Carrier Tracking URL
Australia Post
Australian Air Express
Star Track Express
Toll Ipec
Couriers Please
Star Couriers
Direct Freight

Cubic weight modifier
This used to determine how many kilograms equal 1 cubic meter for a particular shipping method, which allows the system to calculate the cubic weight of your orders.  The standard cubic weight modifier for most road carriers is 250 kg/m3 which means that 250kg is equal to 1 cubic meter – please check with your carrier for this information.


If your freight company does not charge you based on cubic weight (only dead weight for example) then you do not need to enter a cubic weight modifier.  This is not required for flat rate methods, or methods not calculated based on weight.


Packaging allowance % or kg
This is used to add a buffer to the calculate order weight with which shipping charges are calculated.  If you enter 5% in this field, the calculated order weight will increase by 5%.  This charge is not visible to customers.


Fuel levy % or $
The percentage or $ value added here will increased the system calculated shipping rates by this value.  If you enter 5% in this field, the calculated shipping costs will increase by 5%.  This charge is not visible to customers.

Handling cost
The $ value added here will increased the system calculated shipping rates by this value for every item in the order.  If you enter $5 in this field, the calculated shipping costs will increase by $5 for every item.  This charge is not visible to customers.


Maximum length
Certain freight carriers only take items that are less than a set length. Defining this when setting up a shipping method will prevent that method being offered when an items length is greater than the maximum allowed length.


Minimum charge
The minimum that will be charged for this shipping method regardless of the rates defined


Maximum charge
The maximum that will be charged for this shipping method regardless of the rates defined

Checking the “prices are gst inclusive” box will tell the system not to add gst to the shipping cost.  Uncheck the box if you wish to add gst.

PO boxes
Checking the “ship to po boxes” box will tell the system that this shipping method is available to po box addresses.  Uncheck the box if you wish to prevent this method from being offered to po box addresses.

Physical weight
Checking the “ignore physical weight of product(s) will mean that only cubic weight is used.

Round up to nearest kg
Checking the “round up to the nearest kg” will tell the system to round all orders up to the nearest kg.  Uncheck this box if you want the system to calculate on the exact weight.

Shipping insurance
You can add shipping insurance to orders by configuring the relevant values.  The insurance can be included as part of the customers shipping charge, or paid by you.

3. Setting up Shipping Categories


Shipping categories are only used when there is a need to separate products into different shipping options.  This can be to only permit certain items to be shipped by a specific method or carrier, or to charge a different shipping cost for these items.  If you do not have this requirement, you can simply use the default category.

To set up a shipping category, go to: Shipping > Shipping Categories and click on Add New. Name the category, and give it a description (if required) then click “save”.

You will now be able to map these categories to services when adding a shipping method. 

If you would like to have more than one service available under one method, you can either create several methods and map them individually or you can create several categories and map them under one shipping method. This latter option is required to offer a shipping total at checkout when different shipping services are required for one order.

4. Setting up Shipping Methods


Shipping methods / options are the services that are made available to customers on the website front end, or to eBay.  You will note that there a number of shipping methods that have been pre-configured in your system.  If there are methods here that you do not wish to use, you can choose to delete these, or make them inactive.  Simply select the checkbox next to the relevant method/s and click “mark inactive” or “delete selected”.


Go to: Shipping > Shipping Methods. To add a new shipping option, click the green Add New button, and click Add New Method.


Generated by the system


The name of the shipping option.   This is what will be viewed by the customer if it is made visible on the website.  You can choose a broad option, like “standard shipping” or you can be specific, such as “australia post express eparcel”. However, if you have multiple options, you need the option name to be easily identified.


Routing group
Used only if you wish to group shipping  options together and show only the cheapest option of that group.  You can group all of your shipping options together, and show one low cost, or you may need to exclude some options from this group, such as a “free pick up” option. If you do not wish to use routing groups, leave this field blank.


This field controls whether the option is active (available) or inactive (unavailable) in all parts of the system.

Visible to customers
This field controls whether the option is visible to customers on the website front end.  You may choose to have shipping options that are active, but only available to control panel users.

Visible on ebay
This field controls whether the option is available to ebay listings.  You may choose to have different shipping options for ebay and your website front end.


Can deliver to po box
This field controls whether the option will display to an order with a po box address.   It can be used to eliminate a shipping option for carriers that do not deliver to po boxes.  This does not apply to ebay orders, as the address details are provided after the transaction has been completed.


Minimum/maximum weight
The minimum and maximum weight fields can be used to limit the availability of a shipping option based on weight.  If these are not set, it will default to the information in the shipping method.

This information is visible by front end website customers, and can be used to provide further information regarding the service.  For example, estimated shipping times, or the address for a pick up option.

Tracking notification
Text emailed to customer


Sort order
This field controls the order that shipping options are made available both on the website front end, and in the control panel, and which of these is the default option.

  •  Pick up/delivery
  • Dispatch type
  • Delivery service
  • Delivery type

Minimum/maximum charge
The minimum and maximum charge fields can be used to limit or set a base charge for this option.  If you do not set these, it will default to the charges in the shipping method.


Offers $/free shipping
You can choose to offer free or discounted  shipping over a specific order subtotal by entering values in these fields.


Visible to price group/levels
This can be used to limit shipping options to specific groups/levels* on your website front end or control panel.  For example, you could offer a better or faster shipping service, but make this available only to customers in “wholesale group b”.  When all groups are ticked, this option will be made available to all customers.
*customer groups/levels are set on a customer basis, and can be edited on the customer card.


Mapping your shipping methods


Related shipping methods
In this area, you can map your shipping categories to the appropriate shipping methods, by clicking “add shipping method to shipping category”.  If you are not using shipping categories to specify shipping options, simply use the default category here.  The example below maps the default category to the shipping method “allied express”.


Related ebay shipping services
In this area, you map the shipping method to the ebay shipping service.  Choose your ebay site from the drop down box, and the search for the ebay shipping service by typing the name of the service in the box.   Select the correct method and it will be added.  The example below shows the option being linked to the ebay australia airfreight service code.


Shipping method delivery availability
This area allows you to control the specifics of when specific options are available and deliverable.  These settings should not be changed from the default unless you have very specific delivery requirements, as incorrect configuration can result in the customer being unable to checkout.


Option available on (shown in red below)
These checkboxes define when a delivery method will be made available.  For example, if you offer same day delivery, but this service is not available on weekends, you would uncheck: “sat” and “sun”.  Similarly, you can make an option unavailable at specific times of the day, by using the time checkboxes.


Delivery date settings (shown in blue below)
These fields affect the order delivery date options. You can define a delivery cutoff time, and specific days.  You can also use the “edit dates” button to add specific dates to either permit or block delivery. For example, you could make a specific method that is available/unavailable only on public holidays.

5. Setting your Carrier & Label Configuration

Carrier & Label Configuration

If you are using an integrated carrier, we will assist you to configure your integrated labels and manifests as part of the setup process.  You will need to complete the shipping carrier setup form for each of the carriers you wish to use.  You will also need to have your shipping methods setup for each carrier before the integration can be completed, as this is what the carrier integration is linked to.

If you are not using an integrated carrier, you can use the “generic carrier” setup to link your method.  

Go to Shipping > Label & Carrier Configuration. Click on Add New and select the the relevant carrier. Check the boxes of the shipping methods that you wish to link.


Managing your return address details

If your return address details change or need to be updated, you can edit these on the  shipping label.

Go to Shipping > Label & Carrier Configuration. Open the carrier you need to update. Enter your business information in the "return details" section and save the changes.

6. Shipping Manifests

Shipping Manifests

When using an integrated carrier, electronic manifests will automatically be created based on the consignments generated as part of the pack process.  Manifests can then be submitted to the carrier via your neto control panel.   Best practice is to submit your manifest only after the goods have been accepted by the carrier.  Submitting a manifest is not a method of alerting the carrier that a pick up is required, so you will still need to book pickups in your usual manner.


To review and submit a manifest, go to Shipping > View All Manifests > Pending Manifests.


You will be presented with a list of pending manifests. You can click on the manifest id number to open it. You must ensure that all information is correct, as this information is used by the carrier to invoice you.  


Once you have reviewed the manifest, it is ready to be submitted to the carrier by clicking “submit manifest to carrier”.  You will receive a green confirmation message when this has been successfully submitted.  


Once a manifest has been submitted, the system will automatically recognise this, and begin another manifest.


  • Last Modified: 24/10/2016 Neto Version: 6.3


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