This support article requires the Abandoned Cart Saver addon from Neto’s Addon Store.
An average of 67.75% of all online shopping carts are abandoned. Neto helps to resolve this problem with its Abandoned Cart Saver Addon.
During a shopping session Neto collects cart and customer details. This includes cart contents and customer email address. If a customer abandons cart (leaves your website) part way through a shopping session, the system will automatically email that customer their cart contents and call to action link to encourage them to return to complete their purchase.
These emails are 100% customisable and support HTML and CSS. You can include details of the products in their cart, a message and even a coupon code!
We define an abandoned cart customer as a customer that has not made changes to their shopping cart for at least 1 hour. After this time has passed the notification email will be sent.
Yes, the system captures data even if a customer has not completed the registration process. As soon as a customer inputs data into an email address field or adds items to cart, it is captured by the addon.
From the Neto Dashboard navigate to Setup & Tools > All Settings & Tools.
Select the System Templates tab and choose Email Templates.
The email template will be under ID 31 - Abandoned Cart Email Template.
Click on the tempalte name Default.
From this location you can edit the HTML and text of the email template and save changes.