My Neto Mail contacts are not syncing - ERROR 'List/Edit Structure delete Event (text)

To check for the error in the process logs:

  1. Go to Import / Export > View All Processes.
  2. Under Task Module enter update_subscribers and click on Apply.
  3. Click on the magnifying glass icon under task to show the log messages for that task.
  4. Look for the error message ERROR 'List/Edit Structure delete Event (text).

Process Manager


Make the changes recommended in the log

  1. Log into Neto M@il.
  2. Click on the Contact Lists tab.
  3. Click on the list name.

Contact Lists


  1. Click on Manage List Structure.


  1. Scroll down to Event and click on the Delete link just under it. Confirm the delete.


Re-run the sync in Neto

  1. Go to Marketing > Email Marketing > Lists.
  2. Click on the Sync Data button.

Sync Data

  • Last Modified: 18/11/2016 Neto Version: 5.96