I forgot my control panel password. What do I do?



To access your Neto control panel, follow the steps below.

If your site is not live, go to your Neto provided URL - yourdomain.neto.com.au/_cpanel

If your site is live, go to your domain URL - www.yourdomain.com.au/_cpanel

Replace “www.yourdomain.com” with your own domain name or Neto sub-domain. If you are using a sub domain (eg. store.yourdomain.com) remove the “www”.


If you have forgotten your username or password for your Neto control panel click on the “forgot username or password” link located at the bottom of the page. The system will send you a reset password or username email.

Alternatively, you can lodge a ticket with support using the email address registered to your Neto account to reset this on your behalf.

Due to security, we do not reset passwords over the phone, this must be done in writing.


  • Last Modified: 19/12/2016 Neto Version: 6.5