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My Neto Account
What are Neto's hourly rates for custom web design, programming and other services?
I forgot my control panel password. What do I do?
How do I pay my Neto account?
How do I cancel my Neto account?
Can I book training sessions with Neto for extra help?
How do I report a fault or outage?
New Menu Structure in Neto 6
Running multiple Neto stores
I'm ready! How do I "go live " or launch my ecommerce store?
Dashboard & Control Panel
Does each staff member have their own account and dashboard?
How do I add widgets or midgets to my dashboard?
How do I change my Neto control panel password?
How can I change how the control panel looks?
Create a custom links menu on your control panel
What advanced search parameters are available in my Neto control panel?
How do I access my Neto control panel?
How do I search for something in my control panel?
Sales Orders
Overview
Anatomy of an Order
Frequently asked questions
Can the system automatically send my customers a follow up email after they purchase?
Can the system send me an email when new orders are received?
What types of documents can be printed for an order?
Toggle the option to ship to multiple addresses
How do I filter orders?
How many lines can I add to an order?
Creating an order
How do I create an order via my control panel?
How to create a 1-Click order button in an email
How do I setup pre-defined packages for automatic packaging of orders?
How do I create and order or quote without registering the customer?
How do I edit the Custom Order Fields?
What is the difference between an approved and an unapproved order?
Delete or add an order line
How do I update an order to show new pricing?
Can I add personal messages or instructions to invoices?
How do I add notes to an order?
Using Quotes
At what point does an order change to be an invoice?
How do I update an order / quote if a customer has been changed from “retail” to “wholesale”?
Payments and terms
Overpaid Orders
Applying a Credit to an Order
Are international orders automatically charged GST?
How can I add a minimum order value for my web shop orders?
Can I sell to people on terms? (e.g. due 14 days from date of invoice)
Can I assign different invoice layouts / designs to different customers?
Can I create recurring payments against a single order?
How do you apply a discount to an order?
Managing orders in bulk
Bulk Pick, Pack and Dispatch
Bulk or batch pick and pack orders
How can I increase the number of orders displayed per page?
How do I setup a custom filter to organise my searches/ lists?
Pick, Pack and Dispatch
What is Pick, Pack, Dispatch?
What do the different order statuses mean?
Generating Consignment Labels
Backorders
Can my fully paid and approved orders automatically go to pick when they are placed on my website?
What is a shipping consignment?
How do I print an invoice, pick slip, dispatch docket or other order related document?
Toggle dispatch notification / tracking emails to customers
Dropshipping Orders
How do I setup my drop ship suppliers in Neto?
How do I enable drop ship order creation at checkout?
Invoice Templates
Can I have different invoice print formats for different customers?
How do I create a custom invoice template set?
Troubleshooting Orders
Editing Orders
Cancelling an order
How do I delete an order?
Add / remove authority to leave (ATL) at checkout
Show a date picker at checkout so that customers can select their preferred delivery date
How do I combine multiple orders into a single order?
How do I change the from email address for Order Confirmations and other system generated mail?
Help! Orders in my system are randomly displaying as dropshipping
How do I turn on/off auto invoicing?
Delete a shipping consignment
Customers
Overview
Anatomy of the customer card
What is a Prospect?
What is a Customer?
Customer Contact Log
Why should customers create accounts on my shop?
All Customer Field Definitions
How do I classify my customers into groups?
Anatomy of the My Account Section
What are some of the popular b2b / wholesale features of Neto?
Wishlists Overview
Can I allow unregistered or guest checkout?
Overview and Setup of Account Managers
How do customers raise a dispute?
How can I search for customers with outstanding amounts owing?
Overview and Setup of User Groups
Creating customers
Adding customers to my webstore
How can I ensure customers log in / create an account before checkout?
Importing customers
Importing Customers in Bulk
How do I import customers passwords in bulk?
What should I do if I cannot migrate my customer passwords from my existing platform?
Maintenance and tweaking
Toggle manual account registration approval
Setup Credit Limits and Invoice Terms
Can I offer different pricing to different customers?
How do I make a category visible only to a specific customer group?
Merge customer accounts
Add extra customer fields to control panel
How can I update my customer user / price group names?
How do I create predefined email responses (Canned Responses)
How do I define my default price group?
How do I check the credit balance of a gift voucher?
Designing Your Web Shop
Overview and tips
Anatomy of a Neto webshop
Choosing a theme that's right for you
Design Tweak & Design Brief Explained
Home Page Setup
Designing & Populating Your Online Store
I am a graphic designer, what should I do to ensure that my design / layout is easy to install?
How do I customise my web shop, mobile or Facebook shop design?
Design tweak FAQs
Webstore Images
Optimise the images on my website
Why can't I see updated images immediately?
Add to or edit the scrolling image and text carousel on my website home page
How to add a background image to my site?
Themes
Templates
How do I make a theme for Neto?
Install a new theme using the Webshop Theme Editor
Maintenance and tweaking
Example Tweaks
How to change the number of characters in the product name for products in the Gallery View
Can "Powered by Neto" be removed from my webshop template?
How do I disable CDN caching while working on my website design?
How do I change the display order for my products on my website?
How do I show the most popular products at the top of the page?
Third party scripts and plugins
How do I install Zopim live chat?
How do I install a third party script?
Hosting, DNS, SSL & Sys Admin
Do I need an SSL certificate?
Updating Your Domain Name Servers
Adding SPF Records for email authentication
I have pointed my domain name to Neto, why am I still seeing my old website?
How do I install an SSL badge / trust mark on my website?
What are my DNS options?
How do I clear my local DNS cache?
Registering A Domain Name
How do I send my site live?
What Protocols Does Neto Support for File Transfer and how do I get access?
Can I use my own CDN?
Why can't I see updates immediately?
Google Search Console Setup
Webstore
Pages, blogs and buying guides
Information Page Overview
Adding a YouTube Video
Is there a html or WYSIWYG editor for editing web page content?
How do I add images or files to web pages?
Blogs Overview
How do I add a content / information page to my web shop
Menu's
How do I add or edit the menu's on my web shop?
Content
How do I create a new content type?
What are content zones? How do I use them?
Webstore comments
How do I view/approve/reply to brand comments?
How do I view/approve/reply to blog comments?
How do I view/approve/reply to product reviews?
How do I view/approve/reply to article comments?
Maintenance and tweaking
How do I change the sort order for product categories and other content?
How do I find and edit the Contact Us page in the control panel?
Neto Mobile Pick'n Pack
How do I pick and pack orders with Neto mobile Pick'nPack?
How do I print barcode labels / identifiers for my pick bins / totes?
How do I install Neto Pick'nPack on my Apple mobile device?
How do I add pick bin # to the bottom of my shipping labels?
How do I create and assign pickers/staff users to pick zones?
How do I setup printing for Mobile Pick'n Pack?
How do I setup printing with a SATO Thermal Printer?
Stock Control
Setup and Overview
Purchase Orders
Neto Advanced Inventory FAQ's
Stock Adjustment
Setting up your suppliers
How to set cost pricing
How to set purchase pricing
Stocktakes
How does Xero interact with Neto Inventory?
Payments
Overview
How do I add a new payment option or method?
Payment Gateways and Features
Other Payment Methods and Features
Setting up one of our preferred gateways (Video)
Reducing Credit Card Fraud
Applying For an online merchant facility
Supporting Multicurrency Gateways
Payment Setup
Afterpay
Afterpay Setup
Adding Afterpay widgets
BPAY
Bpay Setup
Testing Bpay
Braintree
Braintree Setup
Testing braintree integration
Fraud Protection
Cheque/Direct Deposit
Cheque/Direct Deposit Setup
eWay
eWay Setup
Testing eWay
Layby/Recurring Payments
Layby and Recurring Payments Setup
Once Interest Free
Once Interest Free Setup
Paypal
PayPal Setup
PayPal Instant Payment Notifications (IPN) Error
"Sorry, We cannot process Paypal payments at the moment" Errors
Securepay
Securepay Setup
Stripe
Stripe
ZipMoney/ZipPay
Overview
Setup ZipPay
Paymark
Processing payments
How do I apply a single payment to multiple invoices / orders?
Where do my customers enter in their gift voucher code?
How do I apply a credit to a customers order as payment?
How do I apply a payment to an order?
How do I search for a BPay CRN (customer reference number)?
How do I store and edit customers credit cards for charging later?
Can customers pay their outstanding invoices online after checkout?
Troubleshooting payments
How do I delete or hide a payment option or method?
How can I test if my payment methods work?
Troubleshooting Gateway Payments
Maintenance and tweaking
How do I limit certain payment methods to certain user groups?
How do I setup payment surcharges?
Can I set up automatic payment reminders?
Products
Overview
Anatomy of a Product
Introduction to Products
Product types in Neto
Product Fields
Product Add-ons
Understanding product filters
What is kitting and why should I kit products?
Shipping dimensions vs assembled dimensions
What is the difference between specifics and variations?
Multiple warehouses
How do I add a Parts/Product Finder?
How are Most Popular products determined?
Product Categories
Anatomy of a Category
Adding Categories
How to set the priority for product categories on a product
How do I add a product to a product category?
Creating products
How to set up products
How to set up variation products
Setup editable kits or bundle products
How to set up gift vouchers
How to clone a product
How do I add a free product when a customer buys another product?
How to setup a kit or bunch of products? (Fixed kits)
How do I add child products to a parent product?
How do I add specifics or filters to a product?
Managing products in bulk
Editing Products in Bulk
How do I import product extra options?
Can I import multi-level pricing in bulk?
Change category/content sort order in bulk
Product Images
How to add images to products
Importing Product Images
Bulk Image Import Tool
How do I set the product and other image sizes in Neto?
How do I reprocess my product images?
Managing stock
Stock Control
Stock Take & Stock Adjustment
Enabling Stock Alerts
How do I enable backorders?
Can I hide products when they are out of stock?
I don't track stock, how do I make a product always in stock?
What is "recalculate stock"?
Can I sell into negative inventory?
How can I sell products in minimum or maximum quantities?
How is store quantity or available quantity calculated?
Show or hide products when they are out of stock
How do I adjust my stock numbers / quantities?
Maintenance and tweaking
Custom Fields
How do I put a product on sale (% or fixed amount)?
How do I delete products and specifics?
My website search is not returning my newly added products, how do I fix?
Prevent unregistered customers from submitting reviews or comments
How do I give customers the option to add gift wrapping or a gift message to a product they order?
How do I make a product available for pre-order / pre-sale?
How can I link variation (parent and child) SKUs?
Recommend related products to shoppers through upsell and cross-sell
How can I sell products in specific multiples?
Can track serial numbers in Neto?
How do I change the sort order of product specifics / variations?
Change the Default Product Image
How can I offer multi-level pricing?
How do I refresh my website search or filter cache?
How do I delete a specific or variation from Neto?
Remove a specific from being a filter
Increase the number of images available per product
How can I make the information on the specification tab invisible?
Can I add my own additional / custom product fields to populate with data?
How do I resend a gift voucher to a customer?
Release Notes
Neto eCommerce
Neto eCommerce 6.10
Neto eCommerce 6.9
Neto eCommerce 6.8
Neto eCommerce 6.7
Neto eCommerce 6.6
Neto eCommerce 6.5
Neto eCommerce 6.4
Neto eCommerce 6.3
Neto eCommerce 6.2
Neto POS
Neto POS 1.12
Neto POS 1.11
Neto POS 1.10
Neto POS 1.9
Neto POS 1.8
Neto POS 1.6
Neto POS 1.5
Neto POS 1.3
Returns, Credits and Refunds
Overview
RMA Overview
RMA Reasons, Status and Outcomes
How can customers use account credit towards orders?
What is a customer dispute?
Creating an RMA
How do I create an RMA for returning stock, crediting or refunding a customer?
How do I create an RMA for a kitted product?
Can I create an RMA (Return Authorisation) from the dispute?
Refunding & Crediting
Reversing Credits
Refunding Customer Credits
Marking Refunds as Completed and Paid
How do I refund a payment?
How do I reverse a customers account credit?
Maintenance and tweaking
Can I add a new reasons, outcomes and statuses for RMA's?
How do I delete an RMA?
Accounting Integrations
MYOB Live Integration
MYOB AccountRight Live Introduction
Integration Setup
After the Integration
Field Mapping
Migrating from MYOB Netosync to MYOB Live Integration
Common Errors
MYOB NetoSync Integration
MYOB NetoSync Overview
MYOB NetoSync Install
MYOB Integration Setup
MYOB NetoSync FAQ
MYOB NetoSync Common Errors
SAASU Integration
SAASU integration - the complete how to guide
How do I link my SAASU account to my Neto account?
How do I prepare my SAASU data for integration?
What data is pushed to and pulled from Saasu?
How do I configure my Saasu integration settings?
Kitted Product does not export to Saasu
Troubleshooting Saasu integration errors
Saasu FAQ's
Where should I apply payments to orders, in Saasu or Neto?
How do I map payment methods in Neto to payment methods in Saasu?
Xero Integration
Xero Common Errors
Handling Payments In Xero
How do I integrate my Neto account with Xero?
How do I setup multiple Neto accounts to integrate with a single Xero account?
How do I apply a credit or an over payment to an invoice in Xero?
How to run integration tasks (to import and export data between apps)
Inventory Integrations
Unleashed
How do I integrate my Neto account with Unleashed?
How do I link Unleashed accounts and tax codes to Neto?
Vend
Vend Integration - How to Guide
Setting up Your Neto, Unleashed & Xero Ecosystem
Other Integrations
Trademe New Zealand (NZ)
Before you begin (Overview)
Categories Sheet
Self Install Guide
1. Prepare products for data export
2. Prepare your Export Template
3. File Builder
4. Prepare your Order Import
Naked Bookings
How do I integrate Neto and Zapier?
Shipping
Overview
Shipping Carriers and Features
Neto Ship
Anatomy of a Matrix Overview
Shipping Tips
Popular ways to charge shipping
Troubleshooting Shipping
What Temando Services are Available?
Drop Shipping & Third-Party Logistics
Setup Shipping Matrix
Shipping Wizard API Setup
Setup shipping matrix / rates
Shipping Wizard Manual Rates Setup
Setup Advanced Shipping Options
Flat rate shipping
Shipping Setup (Without An API)
Australia Post Setup
Couriers Please Setup
Direct Freight Setup
E-Go Setup
Fastway Setup
Free Shipping Setup
Hunter Express Setup
Local Pickup Shipping Setup
Open Freight TIG Setup
Star Track Express Setup
Temando Setup
TNT Setup
Toll Ipec Setup
Setup Shipping Letters
eParcel International Setup
Setup Shipping Methods
How do I add a shipping method/option?
Shipping Zones & Postcodes
How do I delete the shipping zones for a carrier?
Import shipping zones
How do I view or update preset shipping zones?
Setup Label Configuration
How do I setup a label and carrier configuration?
Creating and printing consignment labels
Printing Labels
How can I manually add tracking numbers to my orders?
How to edit shipping consignments after they have been created
How do I setup Australia Post eParcel International label and carrier configuration?
Shipping Manifests
Shipping Manifest Overview
Print and submit a shipping manifest to a carrier
Maintenance and tweaking
Set backup rates for API Shipping
How do I add support for Australia Post Safe Drop?
How can I change my return address details?
How do I setup a shipping category?
Can I specify / edit the shipping method availability?
How do I turn off the delivery date selector at check out?
Setup your default fulfilment location
Customise accepted countries to ship to in checkout
How do I add/ edit rates for a shipping service?
Australia Post International Service Updates
How do I offer only the lowest cost shipping option to my customers? (routing groups)
How do I make a shipping option invisible to customers?
How do I hide the authority to leave on my shipping labels
Printers and Hardware
How do I setup my laser printer & web browser for printing shipping labels?
How do I setup my thermal label printer for printing shipping labels?
Sendle
Sendle Overview
Setup of Sendle
Sendle FAQ
Help! My labels are printing out the previous customer details
Setup Sendle for Multiple Warehouses
Creating a Sendle Consignment Label (Video)
Changing default rate location for Sendle
Marketing
Advertisement & Featured Products
Creating Featured Products Ads
How do I delete an advertising campaign?
Can I automatically apply a discount to a customer's shopping session through a link?
How can I create / edit adverts on my website?
How do I manage promotions?
Discounts and reward points
Setup Discounts (With Examples)
Create a discount for a product category
Setup 'Free Shipping' discount
Rewards Program
How does the rewards/loyalty points system work?
How do I setup a rewards points program?
How do I offer "free or discounted shipping over $x" promotion?
Can I automatically give a specific customer a default discount?
Setup discount coupon triggers / requirements and events
Can I have different promotional pricing for retail and wholesale customers?
Can I import promotional pricing?
How do I run a price promotion?
Mailchimp
How do I setup MailChimp integration?
How to get the form code from Mail Chimp
Neto M@il
How do I setup my Neto M@il account?
What is the regular expression filtering option?
My Neto Mail contacts are not syncing
How do I create targeted email marketing lists for Neto M@il (Neto Mail)?
How do I add an email campaign in Neto M@il?
Change My Neto Mail Newsletter Confirmation Pages
How do I view detailed statics about my Neto M@il campaign?
Shopping Comparison Feeds
Google Shopping
How do I setup Google Shopping data feeds?
How to import Google Shopping Product Categories
Google Shopping Feed Errors & Warnings
Online Marketplaces & Social Networks
How do I filter out specific products or categories from my comparison shopping feeds?
GetPrice
ShopMania
Can I advertise on shopping comparison sites using Neto?
Shopping.com
Comparison Shopping & Affiliate Networks
Shopbot
Shibby
Priceme
NexTag
Social Media
How do I add social media accounts to my website?
Setup Facebook Shop
How do I add an advert to my Facebook shop home page carousel?
How do I turn on the shopping cart abandonment module?
Facebook Pixel Setup
Reports
Reports Overview
Setup & Tools
All settings & tools
How do I edit system generated print docs (eg: invoice templates)?
How do I edit the content in system generated emails?
How do I upload a PDF to a page, for customers to view?
Business Details
Configuring System Email Addresses
Logos
Business Logo's 101
Adding your Business Logo
Currencies & tax
Can I create a default tax / GST setting for my webshop?
Can I have different currencies on my website?
Staff Users
How do I setup staff permission groups?
Import/Export
Overview
How do I check the progress of an import/export?
Types of Imports Neto is capable of processing
How can I push data to or pull data from Neto? APIs and FTPs
Data Migration FAQ's
Ultimate guide to importing
Importing Products to Categories
Modifying Fields on Import
Importing Orders
Importing Products
Help! My CSV is dropping the '0' off the front of SKU's or displaying as 1.11E+11
How do I import products, customers or orders using the import wizard?
How do I import customers on the customers list page?
How do I bulk import item specifics?
Order Tracking Status Import
Can I import kitted products in bulk?
Import product categories and content from a .CSV file
How do I import a file with stock quantities to add to the current stock?
Will any products I upload via CSV automatically be visible on the website?
Import flat rate per item shipping in bulk
Ultimate guide to exporting
How do I export products, customers or orders using the wizard?
Simple Export - Customer Details
How do I quickly export product details?
How do I export payment information?
Templates
Where are my Import or Export Templates?
How do I populate the product categories template?
Where do I enter the FTP location on an import template?
Sample product import template and field definitions
Field Definitions
Product Fields
Content Field Definitions
Order Database Field Definitions
Customer Field Definitions
Web Accelerator
The Neto Web Accelerator
Email Setup
Using Google Apps for Email
Search Engine Optimisation
Overview and tips
What is SEO?
SEO Overview - Analytics, Metadata, Robots
How to I track site search in Google Analytics?
How do I install Google Trusted Store code / seal?
Adding alt text for images
Google Analytics & Webmaster Tools
How do I setup Google Analytics?
Google Analytics with eCommerce Tracking
Setup XML sitemaps for Google
How do I setup goals in Google Analytics?
Update Your Analytics Tracking Code to Support Display Advertising / Remarketing
How do I verify site ownership with Google Webmaster Tools?
Integrate Google Tag Manager
Integrate The Google Survey Opt-In Module
URL's and redirections
How do I setup 301 redirects?
Update the URL for my pages/products
SEO keywords & meta data
Configuring SEO Meta Data
Securepay Setup
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Last Modified: 24/04/2017
