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How do I apply a payment to an order?

Orders that are paid via your website using a Buy Now, Pay Later Option, PayPal or a credit card will be automatically paid in real-time.

However you can still process payments for credit card, direct deposit and some other traditional methods directly from the order page in the Neto dashboard.

  1. From the Neto dashboard, navigate to Sales Orders > View Orders.

  2. Click on the order you wish to edit and apply a payment to.

  3. At the top of the page, ensure you click the View as Sales tab.

  4. Scroll down to the bottom and ensure the Payment tab is selected. Under the Pay Now header, select the payment method you wish to use and the payment amount.

  5. Click Apply Payment To Order and a popup will appear in order to enter the credit card details in.

How to Apply More Than One Payment to an Order

You can apply more than one payment to an order using multiple payment methods. The amount owning will reduce each time a part payment is applied.

How to View Payment History

Once a payment has been applied the payment details will appear under “Payment & Refund History” tab.

How to Apply Available Credit to an Order

Neto supports customers having credit on their account. Credit can be added to a customers account via the RMA system, by overpaying a previous order or manually.

To apply credit to an unpaid order:

  1. Within the Pay Now section of the Payment tab, select Available Credit from the Pay With option.
  2. All available credit for the related customer will then appear.
  3. Select the credits you would like to apply and click the Apply Payment To Order button.

You can apply multiple credits to a single order and you can partially pay an order with credit. The balance can then be paid using another payment method.

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Last Modified: 28/09/2017 Neto Version: 6.11