RMA Reasons, Statues and Outcomes



RMA Reasons

For reporting purposes, Neto allows you to assign individual reasons for RMA's.

The following RMA reasons already exist in your system. You can also create your own RMA reasons from the Neto dashboard by navigating to Setup & Tools > All settings & tools > Clicking on the Returns & Disputes tab and clicking RMA Reasons.

Reasons are used for reporting purposes so that you can report on why RMAs are being created.

  • Other
  • Not Listed
  • Lost In Transit
  • Could Not Find Address
  • Stolen
  • Damaged In Transit
  • Order Mistake
  • Changed Mind
  • Cannot Use
  • Ordered Incorrectly
  • Rough Handling/Misue
  • Expectations Not Met
  • Address Incorrect
  • Instructions Not Followed
  • Packed Incorrectly
  • Wrong Address
  • Ordered Incorrectly
  • Fitted Incorrectly
  • Missing Component
  • Defective Secondary Component
  • Defective Primary Component

RMA Statuses

RMA statuses are used to organise RMA's. You can create your own RMA reasons from the Neto dashboard by navigating to Setup & Tools > All settings & tools > Clicking on the Returns & Disputes tab and clicking RMA Status Options. By default, the RMA statuses available are:

  • No Return Required
  • Awaiting info from customer
  • Awaiting product return
  • Item Received - Pending Outcome
  • Item Received - Pending Repair
  • Complete

RMA Outcomes

The outcome of the RMA line is the most important field on the RMA form as it determines what action is taken by the system. Once an outcome is selected, the status of the RMA line is automatically changed to complete.

You can create your own RMA outcomes from the Neto dashboard by navigating to Setup & Tools > All settings & tools > Clicking on the Returns & Disputes tab and clicking RMA Outcomes. The following outcomes are available by default:

Outcome Description System Action
Return to stock issue credit Items returned to stock and customer is issued a credit. Adjustment note generated for credit amount and item returned to stock. Credit added to customer account. Negative item invoice (stock adjustment) generated for accounting system.
Write off issue credit or replacement Item is written off and customer is issued a credit. Adjustment note generated for credit amount. Credit added to customer account. Negative service invoice generated for accounting system.
Issue Credit or Replacement Customer issued a credit. Adjustment note generated for credit amount. Credit added to customer account. Negative service invoice generated for accounting system.
Return to customer Item returned to customer and customer is issued a credit (if required). Adjustment note generated for credit amount. Credit added to customer account. Negative service invoice generated for accounting system.
Send Replacement For Incorrect Item Correct item sent to customer and customer is issued a credit (if required). Adjustment note generated for credit amount. Credit added to customer account.Negative service invoice generated for accounting system.
Neto POS: Issue refund and return stock in store Items are returned to stock and customer is issued with a refund in store. Adjustment note generated for credit amount. Negative service invoice generated for accounting system.
Neto POS: Issue refund and write off stock Items are written off and customer is issued with a refund in store. Adjustment note generated for credit amount. Negative service invoice generated for accounting system.

  • Last Modified: 23/11/2016 Neto Version: 6.4