Closing an RMA

To close an RMA click on “Close RMA, Issue Credits & Generate Adjustment Note” button available on the RMA details page. If an adjustment note is generated the adjustment note number will appear at the top of the RMA and on the printable adjustment note.

Once the RMA is closed and an outcome chosen the total credit amount will be applied to the customer’s account as account credit. This credit can then be paid out as a refund from the customer’s account page.

Once an RMA is closed you can:

  1. Print or send adjustment notes to customers
  2. Create an order from the RMA (allows you to quickly create an order for replacement goods)
  3. Refund the value of the credit created from the RMA

  • Last Modified: 23/11/2016