How do I add credit to a customers account?

Credit can be added to a customers account through the RMA / Credit (Returns Merchandise Authorisation) system. Please review the related help article on how to create an RMA. Applying credit through the RMA system is the most common way of applying credit to a customer’s account.

Admin users can also manually add credit to a customers account by going to the customers card > clicking on the payment, credit and account details tab and entering credit in the "add credit" field.

Overpaid Orders

If a customer overpays an order or if you overpay an order, the system will automatically create account credit to the value of the overpayment. This credit can be paid out as a refund or it can be used to pay future orders.

  • Last Modified: 23/11/2016