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Marking Refunds as Completed and Paid

This step can only be completed by a user with admin privileges. To complete a refund and move it out of the “Pending” payment status, it must be paid out to the customer by an administrator and then marked as “Paid” (completed).

This task is usually done on a daily basis. To see a list of all refunds waiting to be paid and to pay these refunds:

  1. From the Neto dashboard, navigate to Sales Orders > Refunds
  2. Filter your results as required and print documentation as required
  3. Pay refunds as per the refund request
  4. Mark refunds as paid once payments have been made
  5. Selected refunds will be marked as completed and will be removed from the list of pending refunds.

Are you an MYOB, Saasu or Xero User? Refunds must be paid out manually in MYOB or SAASU using the pay money function in each. Neto will not debit the customers account in your accounting software or perform the journal entries related to a refund payment.

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Last Modified: 28/09/2017 Neto Version: 6.9