To refund a customer through your Neto control panel you must first create a credit on the customers account. The customer’s account credit can then be paid out as a refund, left as account credit or used to pay an outstanding balance.
You can reverse account credit by paying it out as a refund. In the final step of processing you would simply not pay the refund to the customer.
From the Neto dashboard, navigate to Customers > View customers & prospects.
Find and edit the customer you wish to make changes.
Click the Account tab section and on the right hand side you will see the available credit for the customer.
Click Pay Refund.
Click Process Refund.
An admin user will need to approve & complete the refund. Click Mark as Paid and Complete. If you are not the admin user, have the admin user navigate to Sales Orders > Refunds to complete this part on your behalf.