How do I delete or add an order line?



Order Status

Different order status’ require a different action to be able to edit the orderlines. Consult the table below for the correct action to take.

Order Status Action required to edit
New / Unapproved No action, you can edit this order freely.
New / Approved No action, but ensure the balance has been paid or adjusted before moving the order to pick.
Pick Click the yellow Hold or Edit Order button on the top left to make changes.
Pack Click the yellow Hold or Edit Order button on the top left to make changes.
Pending Dispatch Click the yellow Hold or Edit Order button on the top left to make changes.

Adjusting orders marked as dispatched

If you created a consignment for your order and you need to reverse this, from your Neto dashboard simply

  1. From the Neto Dashboard navigate to Sales Orders > Shipping Manifest.

  2. Select the relevant manifest and delete the consignment.

  3. If you get stuck, you can see our full instruction guide here.

  4. If you’ve done this already or you haven’t created a consignment for your order, simply click the yellow Hold or Edit Order button in the top left corner of the order page to make changes.

Add a product to an existing order

  1. From the Neto Dashboard navigate to Sales Orders > View Orders and select the order you wish to change.

  2. In the order in the top left hand corner select the View as Sales button.



  3. Scroll down to the order line and add the Qty and the SKU you wish to add on the line below. A new line will automatically appear below in case you need to add multiple products to the order line.

  4. Once done, press Save changes.



Remove a product from an existing order

  1. From the Neto Dashboard navigate to Sales Orders > View Orders and edit the order you wish to change.

  2. In the order in the top left hand corner you want to click on View as Sales button.

  3. Scroll down to the order line and change the Qty to zero and click Save changes.




  • Last Modified: 10/04/2017 Neto Version: 6.6