Different order status’ require a different action to be able to edit the orderlines. Consult the table below for the correct action to take.
|Order Status||Action required to edit|
|New / Unapproved||No action, you can edit this order freely.|
|New / Approved||No action, but ensure the balance has been paid or adjusted before moving the order to pick.|
|Pick||Click the yellow Hold or Edit Order button on the top left to make changes.|
|Pack||Click the yellow Hold or Edit Order button on the top left to make changes.|
|Pending Dispatch||Click the yellow Hold or Edit Order button on the top left to make changes.|
If you created a consignment for your order and you need to reverse this, from your Neto dashboard simply
From the Neto Dashboard navigate to Sales Orders > Shipping Manifest.
Select the relevant manifest and delete the consignment.
If you get stuck, you can see our full instruction guide here.
From the Neto Dashboard navigate to Sales Orders > View Orders and select the order you wish to change.
In the order in the top left hand corner select the View as Sales button.
Scroll down to the order line and add the Qty and the SKU you wish to add on the line below. A new line will automatically appear below in case you need to add multiple products to the order line.
Once done, press Save changes.