Backorders



When an item cannot be shipped immediately, the order can be set to backorder. Two of the most common reasons to create a backorder are when an item has been sold that is out of stock or the customer has requested a delay in delivery.

For example, if your warehouse has 2 out of 3 items ordered and your customer is willing to wait for the third item, you have the option of “splitting the order” into the goods that can be shipped and the goods that cannot.

The order line for the out of stock item is sent to backorder and a new order with the status is created in Neto. This enables you to manage backorder items easily and progress the order through the system when the item is available.

Goods that can be dispatched are shipped and the remaining item can be shipped at a later date, which is preferable to cancelling the order altogether.

Enabling Backorders

  1. From the Neto dashboard, navigate to Setup & tools > All settings & tools.
  2. Click on the Sales Orders & Invoices tab and click Order Processing Rules.
  3. Tick to enable Create backorder when backorder items.
  4. Click Save Changes.
  5. Navigate back to All settings & tools and navigate to Web Store tab.
  6. Click Webshop Settings.
  7. In the Checkout Settings section, tick Enable Out Of Stock Checkout and click Save Changes.

This will change the Out Of Stock buttons on your webstore to Backorder, allowing customers to add items to their cart and make purchases.

Placing items on Backorder

Only orders with New or On Hold status can have order lines in backorder.

  1. To place an item on backorder, navigate to Sales Orders > View Orders.
  2. Select the order you’d like to edit.
  3. Scroll down to the Order Line Details Pane and locate the order line you would like to place on backorder.
  4. You can either click Backorder Out of Stock Products at the bottom of the product section or you can enter the amounts into the Backorder column next to the product name in the column called BKO, for Backorder.

Be sure to subtract this from the total quantity so that you aren’t adding extra items to the order. For example, if you want two of three items ordered to be put in backorder, the product line will be quantity one, backorder two.

If the order has not already been paid, the items on backorder will not be included in the total payment required. If you want payment of the items upfront, you will need to backorder the products after you have received payment.

Once you have finished, you can mark the order as New or On Hold. A new Backorder will be created, which can be found under Orders and New Backorder.


  • Last Modified: 18/11/2016 Neto Version: 6.5