Update the customer card to classify the customer by the correct user group by following the instructions here
- To open the order or quote, go to Orders > View All Orders and search on the order number or customer. Then click on the order number.
- Click on the magnifying glass icon next to the customer name.
- Select the correct pricing group from the drop down menu.
- Then scroll down to the product list and click on the Recalculate Pricing button.
- Save the quote or order.
Depending on the difference in the pricing, the order may be under or order paid.