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Configuring System Email Addresses

  1. From the Neto dashboard, select Setup & tools > Business details > System Email Addresses

Please Note: Every system email template can be customised in the Email Templates section of the control panel, including customising the From, To and BCC email addresses. If these have been customised, they will overwrite the below settings.

System Emails

Configuration Description
System e-mail address The default From email address for all system generated emails and the default email recipient for contact forms.
BCC email address System generated emails will be blind copied to this address, including all emails sent to customers from the control panel.

Dispute Emails

By default, when a customer lodges a dispute via the Customer Resolution centre and email is sent to the System e-mail address. This can be overridden by enabling the following options:

Configuration Description
Turn on dispute email address Dispute email address is the default address that Dispute messages go to.
E-mail for disputes to be sent Customer dispute emails will be sent to this address.
  1. From the Neto dashboard, select Setup & tools > All settings & tools

  2. Select Advanced Configuration

  3. In the Name field, search for USE_DISPUTE_EMAIL and select it.

  4. Change the Value to Yes. Click Save Changes and then click Back to configuration Manager.

  5. In the Name field, search for DISPUTE_EMAIL and select it.

  6. Change the value to the email address you would like your dispute notifications to be sent to. Click Save Changes

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Last Modified: 28/09/2017 Neto Version: 6.3