Sendle unlocks the power of big business delivery networks for everyone. With low, flat rates, door-to-door service to 17,000 Australian suburbs and towns, easy online ordering and tracking and support staff who are always happy to hear from you.
Sendle saves time and money and puts small businesses in control.
Their key differentiators are:
Sendle has flat, national pricing which makes things simple. You can get a quote for a single parcel on
your Sendle dashboard, or view general pricing information here.
As an overview, Sendle has three pricing tiers: same-city, national and remote. Within these tiers,
Sendle offers flat-rates for deliveries.
Customers who sign up to Sendle through Neto automatically qualify for the Premium plan for free (waiving the traditional $10/month fee). If you are a high-volume customer, you may be eligible for even better discounts on the Pro plan.
There are no minimum orders required for this service.
When you book a delivery with Sendle, it automatically picks the next available day to pickup between 9am-5pm.
For more information on pickups, and how it all works, please see Sendle’s FAQ.
Pickup instructions help the courier who comes to collect the orders know where to retrieve them. To configure pickup instructions navigate to Setup & Tools > All Settings & Tools and search for Carriers & Labels. Select the Sendle carrier and on the Carrier and Account Details tab enter your Pickup Instructions and Save .
Sendle has 5 sizes available. These range from an A4/500g satchel, to a 25kg/100L parcel.
Each of the 5 sizes has a weight and volume limit. It is easy to choose the right size using the
dimensions and weight of your parcels.
1. The longest side can be 1.2m (120cm).
2. The largest size available is 100L.
3. The heaviest weight available is 25kg.
Sendle includes insurance for loss on all eligible parcels for no extra charge.
To see what’s covered and eligibility requirements, see Sendle’s FAQ for more information.
You cannot send dangerous goods through Sendle. See the “What you cannot Sendle” article for more information.
Sendle's couriers will leave a card for the customer to arrange for a delivery at a later date/time. See Sendle’s article on re-deliveries for policies and procedures.
You are able to access Sendle without enabling the Neto Shipping add-on.
Yes, you can use both Sendle and Neto Shipping, in fact we encourage it, especially if you have products over 25kg or wish to provide you customers with services not currently supported by Sendle (see below for further information)
Yes, turning on Sendle will automatically create the relevant shipping matrix and Sendle will immediately appear in you list of shipping options - no more work required. Sendle rates are calculated through via the Sendle API, so whilst they won't appear on the matrix, you can view them on the Sendle website.
Sendle do not offer Express, Overnight or Same Day Delivery. Deliveries are picked up the next day after they are booked. For more information on estimated delivery timeframes see the Sendle Website
Pick up and delivery zone information is available from the Sendle website.
Currently Sendle only supports Australian domestic shipping. Please contact Sendle regarding future expansions internationally.
Yes you can send a consignment with multiple cartons via Sendle. Each carton will need its own label though.
No. There is no need to submit manifests to the courier with Sendle.
Signature on delivery comes as a free optional extra except for 500g satchels. If you need a signature on delivery, the price will be automatically bumped up to 2kg shoebox size pricing.