Why can't I see updates immediately?



Browser cache

Sometimes assets such as product images, logos and other resources can be cached by your browser. This means that you see an older version of a file stored locally on your computer while the new version of the file is actually installed on your server. Browsers do this to help improve browsing speeds. To clear your cache please follow the instructions at the link below:

http://www.wikihow.com/Clear-Your-Browser's-Cache

Server cache

Sometimes assets such as product images, logos and other resources can be cached by our web servers or CDN.  This means that you see an older version of a file or page. You can clear the cache by going to Optimisation & Caching under the cog icon. Then click on the Purge Cache button to clear the server cache.

Process Queue

Sometime a process may take time some time to run, depending on the time of day or the number of processes that are scheduled to run at this time (eg. eBay updates, accounting updates, shopping comparison feeds, etc).

To speed this up, you can clear your system cache by going to Optimisation & Caching under the cog icon. Then click on the Purge Cache button to clear the server cache.

You can also change the priority of the process:

For eBay processes go to eBay > Process Queue > Pending. If you have a Process ID, you can enter it and click on the Apply button. Select the process(es) you want to change the priority on.

View eBay Process Queue

Scroll to the bottom of the page and select the priority from the dropdown menu. The lower the number the higher the priority. Then click on Set Process Priority.

For all other processes go to Import / Export > View All Processes > Pending Processes. If you have a Process ID, you can enter it and click on the Apply button.

  • Select the process(es) you want to change the priority on. Scroll to the bottom of the page and select the priority from the dropdown menu. The lower the number the higher the priority. Then click on Set Process Priority. OR
  • Click Run Now.

Clearing DNS cache

DNS resolves domain name to IP addresses so people do not have to remember a series of numbers (IP addresses) when trying to visit a website. In order the speed up this process and reduce the traffic on the DNS servers, most computer operating systems will store or cache DNS lookups on your computer locally. At times, you may need to clear the cache to see changes. Typically, this process is referred to as clearing or flushing the local DNS cache.

How do I clear my Local DNS Cache?

  • Last Modified: 29/08/2016 Neto Version: 6.3