Documents and Emails
Note: We have updated our folder structure in Neto 6 and this has not been updated on all tweaks yet. More info.

Abandoned Cart Email

Abandoned Cart Email (Primary)

What is an Abandoned Cart email?

The Abandoned Cart email is a regular email report which is sent to you (the site owner) with a list of recent cart abandonments. It includes details like the products the customer had in their cart.

When does an Abandoned Cart email send?

The Abandoned Cart email is sent daily to your specified System e-mail address when a new Abandoned Cart session is created.

How do I turn on/off the Abandoned Cart email?

Please contact Neto Support if you would like this feature turned on/off.

How can I configure the Abandoned Cart email?

You will need to have the To field populated on your Email Template with either the B@se tag which uses your System e-mail address or by statically defining an email address.

If this field is not populated, your template will not work. You can modify this field by navigating to: Content > Email Templates > Abandoned Cart Email Template.

Accessing Abandoned Cart email template via SFTP

This template is stored here on the file server: /private/www/netosuite/SysDoc/emails/abandoned_cart/default.email.html.

Abandoned Cart Email (customer)

What is an Abandoned Cart (customer) email?

This is the email that gets sent to a customer after they abandon cart and have entered their email address into that session.

When does an Abandoned Cart (customer) email send?

The Abandoned Cart (customer) email is sent to the customer if they have abandoned their cart for a set duration of time. This will only occur once per session.

How do I turn on/off the Abandoned Cart (customer) email?

You can turn off the Abandoned Cart (customer) email by:

System Setup > Webshop Settings > Enable abandoned cart customer email

How can I configure the Abandoned Cart (customer) email?

You will need to have the To field populated on your Email Template with either the B@se tag which uses the Customer e-mail address or by statically defining an email address.

If this field is not populated, your template will not work. You can modify this field by Navigating to:

Content > Email Templates > Abandoned Cart Customer Email

Available Data Tags

The following data tags are available within the email:

  • [@cart_track_ids@]
  • [@email@]
  • [@send_from_company@]
  • [@send_from_email@]
  • [@username@]

This email also contains the [%abandoned_carts%] function, which accepts the following tags in it's header parameter:

  • [@cart_code@]
  • [@cart_data@]
  • [@cart_id@]
  • [@checkout_time@]
  • [@count@]
  • [@group_id@]
  • [@username@]

And these tags in it's body parameter:

  • [@brand@]
  • [@cart_code@]
  • [@cart_data@]
  • [@cart_id@]
  • [@checkout_time@]
  • [@count@]
  • [@group_id@]
  • [@inventory_id@]
  • [@kit_items@]
  • [@kit_qtys@]
  • [@model@]
  • [@qty@]
  • [@sku@]
  • [@store_price@]
  • [@url@]
  • [@username@]

Accessing this template via FTP

This template is stored here on the file server: /private/www/netosuite/SysDoc/emails/abandoned_cart_customer/.

We recommend backing-up all emails before making modifications.