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Freight shipping

For listings with shipping set to Freight (shipping calculated by the Neto system) eBay requires you to populate the invoice each time a buyer purchases an item from you, with the correct freight rates (based on the buyer’s location). This can often be a time consuming process and typically requires manual human intervention.

Neto solves this problem by automating freight invoices. When a buyer purchases an item on eBay, Neto will automatically populate their eBay invoice and checkout with the correct shipping cost based on their shipping postcode.

To set up freight type shipping on your listing there are 3 steps that need to be completed.

Select Freight Shipping on Listing Rules Template

  1. From the Neto Dashboard navigate to eBay > Listing Rule Templates.

  2. Select the rules template you wish to use Freight shipping, by selecting the ID, or create a new template.

  3. Select the Shipping Tab and in the How Do You Charge For Shipping? choose Freight.

  4. You also have the ability to map your freight calculator to specific shipping methods. In the Related Neto Shipping Method select a shipping method to use, or choose Use The Mapping Defined On Each Of My Neto Shipping Methods Or Cheapest Available.

Shipping Method Visibility

When selecting cheapest of available shipping methods you can limit which methods the system automatically chooses cheapest from by making the visible or not to eBay.

  1. From the Neto Dashboard navigate to Shipping > Matrix Overview.

  2. Select the method you wish to hide or make visible by clicking the edit icon.

  3. Set the Visible To eBay drop down to Yes or No as required.

This allows you to only use certain shipping methods for your eBay freight rates.

Freight Settings

To turn on automated freight invoicing in the system:

  1. From the Neto Dashboard navigate to eBay > Setup & Tools and choose Settings.

  2. Scroll down to Freight Invoice Settings, and Enable Send Invoices With Calculated Shipping Costs For Freight Type Listings On Completion.

  3. Save changes.

Our system automatically invoices the freight transactions on eBay every fifteen minutes.

Next to Payment Instructions For eBay Invoice, you can also add additional payment instructions that will appear in these invoices. The invoices sent are eBay invoices and are seen as coming from eBay itself (therefore bypassing any potential spam issues).

Our system automatically invoices the freight transactions on eBay every fifteen minutes. If you would prefer instant invoicing you can get this by using the eBay Notification API.

Checkout Workflow

When listing products with Freight the workflow from the customer’s point of view is slightly different. To purchase a listing with Freight Shipping, the customer must:

  1. From the listing, the customer clicks Buy it Now and commit to the order.

  2. Request Total from the seller.

  3. Submit Request.

  4. The order will then be downloaded into Neto, and the shipping cost calculated. The cost is then uploaded back to eBay, and the customer receives an Invoice Received notification.

  5. The customer can then complete the transaction in eBay, which updates the Neto order so that you can process it.

Setup Instant eBay Downloads (optional)

Our system automatically downloads eBay transactions and orders into your control panel every 15 minutes. If you would prefer to have transactions and orders downloaded instantly, simply follow our instant order downloads guide to set this up.

Freight Limitations

  • The shipping calculator embedded in the listing design requires specialised code to talk to the shipping matrix in Neto. eBay’s active content restrictions will not allow this code, and in June 2017 the calculator will cease to function.
  • You can only offer one shipping price to the customer, the cheapest option.
  • Freight Shipping impacts the search rankings of the listing, so that a flat rate or free shipping will have a better chance of ranking higher
  • You cannot offer local pick up as an option, it can only be organised through eBay messaging
  • If Instant Order Downloads is not configured there is the possibility that customers will back out of the sale waiting for freight costs to be uplaoded.
  • International shipping can’t be given a separate method of calculation. If you use Freight for domestic, you must use Freight for international.

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Last Modified: 28/09/2017 Neto Version: 6.8