How do I handle returns?

How do I create an RMA?

You must create an RMA (Returned Merchandise Authorisation) on all orders where a credit or refund is required despite whether or not the product has been sent out.

  1. From the Neto dashboard, go to Sales Orders > View Orders

  2. Find and click into the order ID you wish to create an RMA for.
  3. Click the RMA or Credit button.

  4. Enter the Qty Returned, press the calculate button under Credit Amount.

  5. Fill out the dropdown options for reasons, status, outcome, return status and status type.
  6. You may decide to refund shipping costs and surcharges as well.
  7. Write an email to the customer or use a canned response.
  8. Click Save & Add RMA.
  9. Press Close RMA, Issue Credits & Generate Adjustment Note.

If you’d like to know more information about refunding customers, simply follow our guide here.

Last Modified: 28/07/2016 Neto Version: 6.3