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Feedback automation

Leaving feedback can be automated through Neto or through eBay’s automated feedback system.

Automating Feedback In Neto

Neto can be configured to automatically leave positive feedback for your eBay customers, once the order is paid for in full. You can set as many feedback comments as you like in the system and it will select one at random for each transaction.

To add and edit the feedback comments that Neto uses:

  1. From the Neto Dashboard navigate to eBay > Setup & Tools.

  2. Select Feedback Manager.

  3. Select Add New eBay Feedback Comment.

  4. Enter the Text for your feedback comment and set the Status to Active. When complete, Save Changes.

  5. You can now add more comments, Edit comments, and using the checkbox, mark them active, inactive, or delete them.

Automating Feedback Through eBay

As an alternative to using Neto’s feedback manager, you can use eBay’s automatic feedback system. This is available through eBay Seller Manager Pro’s automation preferences section, a free tool for all eBay store subscribers.

To change your automation preferences in eBay:

  1. Log into your eBay account and navigate to My eBay > Automation Preferences.

  2. Click Edit Stored Comments.

  3. Add, edit and delete your feedback comments, and when done click Save Comments.

  4. Select the Automatically Leave The Following Positive Feedback checkbox, and choose the preferred situation, and Apply.

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Last Modified: 28/09/2017 Neto Version: 6.8