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eBay Disputes

If a customer commits to purchase an item on eBay but doesn’t complete payment, you are within your rights to open a dispute against the customer.

Disputes can only be opened after four days to give the customer time to complete the transaction.

Please Note : This process can be automated using eBay’s Unpaid Item Assistant which will create and close unpaid item cases for you.

Create A Dispute In Neto

  1. From the Neto Dashboard navigate to eBay > Transactions.

  2. Using the advanced filters set the page to show transactions Not Yet Marked As Paid and Apply.

  3. Select the Transactions you wish to create disputes for by using the checkboxes on the left side of the page, and when complete select Bulk Create eBay Disputes.

  4. You will now be able to review and select a Dispute Reason and Dispute Explanation using the drop down boxes.

  5. Select Create eBay Disputes and you will receive confirmation that the dispute has been opened.

View Disputes In Neto

  1. From the Neto Dashboard navigate to eBay > Disputes.

  2. You can now view a a history of disputes and their status.

Please Note: Disputes can only be closed through the eBay site to allow you to review communications with the buyer.

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Last Modified: 28/09/2017 Neto Version: 6.8