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Importing eBay orders



Automatic order downloads are disabled by default. To switch them on go to eBay > Setup & Tools > Settings and untick Disable Automatic eBay Order Management.

Ordinarily, all sales are marked as paid and shipped automatically by the system once the payment has been received and sale has been processed. If for any reason, you need to do this manually:

  1. From the Neto Dashboard navigate to eBay > Transactions.



  2. Filter by the Transaction Number/eBay Username etc.

  3. Select the order and With x Selected either Mark As Paid or Mark As Shipped as required.



Incomplete Transactions

If your customer has not completed checkout through eBay (ie. no shipping has been calculated or no payment method has been selected), the order will not be imported into the system. Only the record of the listing sale is listed.

To search for incomplete checkouts

  1. From the Neto Dashboard navigate to eBay > Transactions.



  2. Filter by Checkout Incomplete.



    If you have open disputes, you may want to include the Checkout Status, Seller Responded, which will also return incomplete transactions that have issues. 

Creating Orders

To create an order from an incomplete check out

  1. From the Neto Dashboard navigate to eBay > Transactions.



  2. Select the order(s) that you would like to create and choose Bulk Create Order.




  • Last Modified: 28/09/2017 Neto Version: 6.8