This article has moved to a new home. View the updated version

Troubleshooting Stock Control

If your stock levels are not updating correctly, follow these simple processes to troubleshoot the issue. If you’re still having problems after consulting this guide, please contact our support team for further analysis.

Revise the listing

Firstly, revise your listing to confirm it updates successfully. Many stock level issues are because the listing cannot be revised, and eBay returns an error. If the revision fails please consult our common errors guide for further help.

If revising the listing fixes the issue, check the automatic revision settings under eBay > Setup & Tools > Settings > Disable Automatic eBay Listing Revisions.

Confirm the listing is using a rules template

For stock levels to sync with eBay correctly you must have a listing rules template assigned to the listing.

  1. Open the product, and select List to eBay from the side menu.

  2. Confirm that the Active eBay Listing has a rules template assigned.

  3. If there is no template assigned, click the red Listing ID and assign a template on the Listing Designer tab, then Save & Revise. If there are many listings without a rules template, you can also assign templates in bulk.

Check the listing settings

If your listing has a rules template assigned, it may not be updating stock levels if it isn’t set to load data.

  1. Click the red List ID to be taken to the listing information.

  2. Select the Listing Designer tab, and confirm that Load Data From eBay Listing Template is checked.

  3. If it isn’t select, check this box (and the two below it if required) and Save & Revise. If your stock isn’t synched, proceed to the next step.

Tip: If you believe there may be other listings without these boxes checked, follow the steps below.

  1. From the Neto Dashboard navigate to the eBay > Active Listings menu.
  2. In the search filter type in ^1, to filter all listings currently using template ID 1.
  3. Expand the Search Results to 250 and Select All Listings on the page.
  4. At the very bottom of the page in the Bulk Apply Listing Template to Active Listings section, choose template 1 again from the drop down box.
  5. Check the Define Shipping Rules box.
  6. Select Bulk Apply Listing Template - this will apply the same template to the listings and tick the Load Data, Load Shipping and Load Payments boxes, if they aren’t already selected.
  7. Continue for page 2, 3, etc.
  8. Repeat these steps for each rules template (^2, ^3, etc.)

Check your stock control settings

Your listing rules template contains settings to control how many units get listed to eBay. While you’re still on the Listing Designer tab

  1. Click on the link to your Rules Template to open it in a new browser tab.

  2. Select the Categorisation & Listing Rules tab and scroll down to Stock Control.

  3. Ensure you have more than 1 or more set for Maximum Quantity to List and also check to see if Automatically Maintain Stock Levels is checked.

  4. Correct these fields and select Save Template & Revise Active Listings. If your listings stock is not updated, take note of any Stock Buffer value that is configured for the next step.

Check the stock levels of your product

  1. Open the product where stock level isn’t matching eBay, and select Stock Control from the left side menu.

  2. Check that the Qty On Hand is higher than the Stock Buffer, and that the Inventory Policy is set to Track Inventory For This SKU.

  3. If your policy is set to Do Not Track it tells the system that you have an unlimited supply of stock, and the Maximum Quantity to List value will be used as the stock level on eBay.

Multiple listings

If you have multiple listings for a single product, your entire stock may be assigned to a single listing. To prevent overselling, stock levels need to be split between listings, you cannot list more than what you are holding. For example, if you have 5 in stock of a product, 3 can be listed on one listing, and 2 on another.

Please Note: This can also applies to variation listings. If the child product is listed separately to the parent, the stock level needs to be split between the two listings.

To adjust this, follow or guide on distributing stock between listings.

Stock levels inaccurate and/or showing negative values

You may need to perform a stock stake and recalculate your stock so values are applied correctly, particularly if you see a negative value in your stock levels.

Follow the simple steps in our guide on how to recalculate stock levels.

Stock level lower on eBay than Neto

Most issues with stock control involve the stock level being higher on eBay than Neto, which can cause products to be oversold.

Should the situation be reversed, and the stock on eBay is lower than that on Neto, it is usually due to the restock settings in Neto.

  1. Navigate to eBay > Setup & Tools and select Settings.

  2. Under Listing Settings check the restock levels configured.

  3. If the stock level on eBay hasn’t reached either of the restock levels the listing won’t be automatically updated. You can either change these settings or wait for the stock level to go below the configured values.

Was this article useful?

Be notified when this page is updated. Optional.

Last Modified: 28/09/2017 Neto Version: 6.8