Editing Orders

The ability to edit live orders can be paramount to a business. A customer may have order too many of a particular product, or, not enough. They may have entered the wrong street number at the checkout and many other reasons.

Neto allows Orders to be edited when they are in the following status:

  • New (if the order the unapproved)
  • On Hold
  • Backorder
  • Uncommitted

Orders must be moved to one of these statuses before it can be changed.

To edit or change SKU(s) an order:

  1. Go to Orders > View All Orders, filter by Order Number and click on the Order ID.

  2. If not already selected, click on the View as Sales tab.

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  1. Scroll down to the Order Line Details Pane
  2. Enter the new SKU(s) or the quantity for a product.
  3. Click on Save Changes.

Order totals will be adjusted and amounts owed/credited will be displayed as applicable.

  • Last Modified: 10/04/2016