Frequently Asked Questions

Can I automatically end listings for out of stock items?

Can I populate my listing information using eBay catalogue?

How can I add payment instructions to eBay invoices

How do I cancel a GTC (good 'til canceled) listing?

How do I display variation images on eBay?

How do I generate a new eBay token if my token has expired?

How do I have different product information for my website and eBay?

How do I install a shipping calculator for eBay "freight" type listings?

How do I list products with variations to eBay?

How do I specify different pricing for my website and eBay?

How do I subscribe/unsubscribe eBay customers to/from my newsletter?

Why is this eBay order on hold with a warning: shipping cost?

Can I automatically end listings for out of stock items?

Go to:
admin> system setup> ebay config> listing settings
OR
eBay> eBay set up> eBay settings> listing settings

Enable "Auto End eBay Listings For Out Of Stock Items"

Neto will now automatically end listings when the item is out of stock.

 

Can I populate my listing information using eBay catalogue?

You can use eBay catalogue to populate item details by enabling the settings on your listing template.

  1. Go to:
    eBay> eBay listing templates> view all
  2. Open the template
  3. Click the “categorisation & listing rules” tab
  4. Enable the box “auto populate item specifics” if you have recorded specifics in Neto that you want to use in the listings. Enable the box “allow eBay to auto-fill item specifics” if you want ebay to populate the item specifics in the listing.
  5. Click the “field mapping” tab
  6. Click “show more fields” to expand the mapping options

    The new mapping options include:
    UPC
    EAN
    ISBN
    eBay Product ID
    eBay Global Reference ID


     
  7. Map the fields that are appropriate for your listings
  8. Enable the box “add eBay hosted item info”
  9. Save changes

 

How can I add payment instructions to eBay invoices?

  1. Go to:
    eBay> eBay setup> eBay settings> freight invoice settings
    OR
    admin> system setup> eBay config> freight invoice settings
  2. Next to “Payment Instructions For eBay Invoice” you can add additional payment instructions that will appear in the eBay invoices triggered by Neto. The invoices sent are eBay invoices and are seen as coming from eBay itself (therefore bypassing any potential spam issues).
  3. Save changes


To have invoices sent automatically, enable “auto send invoices for freight listings”

 

How do I cancel a GTC (good 'til canceled) listing?

GTC (good 'til canceled) listings will keep renewing on eBay until they are won or have been manually cancelled.

To cancel a listing, go to:

eBay> ebay listings> active> filter to bring up listing
Select listing
Select ending reason and click “end selected”

 

How do I display variation images on eBay? 

The eBay API has a restriction on the number of variation images that can be displayed. The number of images is limited to the first set of variations. For example, colour: black, red or white.

If a second set of variations are available, for example size, images for these variations will not be displayed.

To specify which sets of images you would like to display, select the set in the listing template by going to:

eBay> eBay listing templates> view all> open template

Click tab “listing design and images” and scroll down to “image mapping”

Specify which sets of images you would like to display

If you would like to add more images to the listing, please add a gallery to the listing template by going to:

eBay> eBay listing designer

Open the template you want to change

Add a gallery from the “HTML/ CSS” tab

 

How do I generate a new eBay token if my token has expired?

When you integrate your Neto account with eBay, an eBay token is generated. This token lasts approximately one year and enables Neto to access your eBay account.

You can generate a new token at any time:

  1. Got to: Neto Control Panel > eBay > eBay store manager
  2. Click on the store you want to generate a new token for
  3. Click on the button "generate new eBay token"

You will then be directed to the eBay site to login and authorise Neto to access your account. Once you have completed this step a new token will be automatically generated.

 

How do I have different product information for my website and eBay?

You can have different product titles, subtitles, descriptions, images and pricing for your eBay listings and your website. You will need to populate these fields in Neto (either manually on the product page or by csv import) and map them on the eBay listings template.

  1. Go to:
    eBay> eBay listing templates> view all
  2. Open the template you want to update. If you haven’t created a template yet, you can find further instructions here.
  3. Go to the “field mapping” tab. Here you will see a number of mapping options, for example, product title and subtitle.
  4. You can map these to the appropriate field, create a static value title or create a new, unique title by using the concatenate function (combining fields or static values).

In the example below, the new eBay title is what is written in the field called “eBay title”.


In the example below, the new eBay title is the name plus the brand plus the static value text.
If the name is “Baby Bottle 200ml Green” and the brand is “Baby Love”, it will create the new title:

Baby Bottle 200ml Green Baby Love Free Shipping

To create a custom field

  1.  Go to:
    System setup> customisable fields> product fields
  2. Add new
  3. Enter a name for your field and your field type
  4. Save

You can name your fields anything you like. Once created, they will appear in the “other section” on your product management pages. They will also appear as fields to import to in your import system and fields to map on your eBay listing template.

To use a different product description

Populate the eBay description field on the product page. 

To use different images

Specify which images to use on the eBay listing template.
 

  1. Go to:
    eBay> eBay listing templates> view all
  2. Open the template you want to update.
  3. If you haven’t created a template yet, you can find further instructions here.
  4. Go to the “listing design and images” tab.
  5. From the drop down menu, select the images to be used.


You can also specify different images in your design template. For more information on how to edit your design template, click here.

 

How do I install a shipping calculator for eBay "freight" type listings?

Below is sample code that you can use to display a shipping calculator in your eBay listings. This calculator will use the shipping rates defined in your Neto database for the related item. If you have multiple rates per item you can define which rate the calculator will use in your listing template when you list an item. By default it will use the lowest cost.

<p>Enter your post code below to calculate shipping costs for this item. Shipping costs will be applied at checkout.</p>    <form class="form-inline" onsubmit="javascript:return false;">    <input 	class="input-medium" style="padding:4px; height:30px;" placeholder="Enter Post Code" type="text" id="ship_zip">    <button type="button" class="btn" onclick="    [%AJAX_SHIP_CALCULATOR inline:'1' loading_icon_id:'ship_loading' zip_input_id:'ship_zip' element_id:'ship_cost' if_na:'N/A' if_free:'FREE'     ebay_list_id:'[@ebay_list_id@]'%][name] - [@config:moneysign@][cost] <br>    [desc][%END AJAX_SHIP_CALCULATOR%]">Calculate</button>
<div id="ship_cost"></div>
<div id="ship_loading" style="display:none;position:relative;margin-left:130px;margin-top:-25px;" ><img  src="[@config:secure_home_url@]/assets/loading.gif"/></div></form>

Tag descriptions:
[name] = name of shipping method
[cost] = shipping cost
[desc] = description of shipping method

 

How do I list products with variations to eBay?

Is this option available for your category?

The variations option is dependent on whether the category in eBay allows the option or not. eBay has restrictions on which categories allow variations and which don't. 

You can create listings with variations in several eBay categories:
- Baby
- Cameras
- Clothing, Shoes & Accessories
- Computers
- Crafts
- Electronics
- Health & Beauty
- Home & Garden
- Jewellery & Watches
- Sporting Goods
- Vehicle Parts & Accessories

For an updated list and more information, visit the eBay support desk regarding Creating A Listing With Variations.


Which products should I list?

If a product has variations (eg: comes in different colours and sizes) then you must only list the “parent” or “container” product and not each individual variation. When you list the “parent” or “container” product, the system will automatically list all of its variations (children).  

To make a listing template support variations
 

  1. Go to:
    eBay> eBay listing templates> view all templates
  2. Open or create the template that you want to use with your variations
  3. Click on the ‘Categorisation and Listing Rules Tab’
  4. Scroll down and check the box ‘list product variations/ child products?’
  5. Assign the parent SKU(s) with product variations
  6. Save your changes

 

The system will now automatically list the variations assigned to a product when this option is enabled. You must have product variations added to the product on the product page in order to use this option. Failure to assign variations will prevent products from listing.


To remove/ mark a variation as out of stock

Tick the box 'Enable Out of Stock Control' on the eBay Listing Template. This will allow the variation will be marked as 'out of stock'.

  1.  Go to:
    eBay> eBay listing templates> view all templates
  2. Open or create the template that you want to use with your variations
  3. Click on the ‘Categorisation and Listing Rules Tab’
  4. Scroll down to stock control and tick the box 'Enable Out of Stock Control'
  5. Save your changes
     

Can I make changes to variations once listed? 

eBay does not allow revision of variation related information in listings once listed. The only way to update the information in the listing is to end the listing and relist.

 

How do I specify different pricing for my website and eBay?

You can do this by selecting a pricing group, populating it with your eBay pricing and then specifying the pricing group on the eBay listing template.

For example, you could make group “A” the website retail price, group “B” the website wholesale price and group “C” the eBay price. You can also change the names of the pricing groups to make it easier to remember. Find more information on pricing groups click here.

In the example below, the website price is $49.99 and the eBay price is $40.99.

Once you have created your pricing, you will need to create an eBay template and map the pricing under the “field mapping” tab.

Go to:

eBay> eBay listing templates> view all

Open the template you want to map the pricing on.

Go to the “field mapping” tab.

For fixed price listings, map your eBay price group to the start price.

For auctions, you can map the start price (or make this a static value), the buy it now price and the second chance offer price.

 

How do I subscribe/unsubscribe eBay customers to/from  my newsletter?

This is an advanced configuration setting that can be accessed by doing the following:

Go to:

admin> system setup

Now go to:

admin> advanced configuration

This will take you to the advanced system configuration options (that are only visible after accessing the basic config).

Filter by name:

OPTIN_EBAY_ORDER_USERS

Open the config and change the setting to:
YES if you want ebay customers to be automatically subscribed
or
NO if you want them not to be subscribed.

Save your changes.

 

Why is this eBay order on hold with a warning: shipping cost?

There is a configuration in the system setup that enables Neto to check all incoming eBay orders for the correct shipping.

Go to:

admin> system setup> eBay config

When enabled, this will check the shipping cost paid by customers on eBay against your system calculated shipping cost during order import to determine if the correct shipping cost has been paid. If the incorrect shipping has been paid orders will be placed on hold automatically.