Application Support Consultant

We are looking for a young and energetic talent who is passionate about ecommerce and delivering amazing customer service

Key Selling Points

  • Great culture
  • Challenging hands-on role
  • Work with leading technologies

Job Summary

We are looking for a young and energetic talent who is passionate about ecommerce and delivering amazing customer service

About Us

Neto is a leading Australian based ecommerce/shopping cart provider. We are a young and talented team of developers, designers, and ecommerce experts that work hard to deliver the best ecommerce websites and applications in Australia. Our customers include some of Australia's best-known online retail success stories.

Neto is growing rapidly and we are now looking for an Application Support Consultant to join our team.

Primary objective

You will support our customers and help them to grow their online retail businesses through the use of our SAAS applications.

Role overview

You will be a support guru that our internal teams and customers turn to for questions about our web applications.

Your responsibilities will include:

  • Resolve customers' technical issues via phone and email/ticketing system
  • Analyse, formulate, and deliver online training to meet customers' needs
  • Ascertain customers' requirements, ecommerce needs, and configure software


We are looking for a highly logical, hardworking person who is tech-savvy, can identify application-level issues and solve them. 

  • An educational background in IT (TAFE or uni)
  • 3+ years of customer service experience
  • Basic knowledge in web languages such as HTML and CSS
  • An ability to quickly learn new things
  • Experience in ecommerce/shopping cart software (it's what we do!)
  • Good communicator with excellent oral and written skills (English)
  • Database or API knowledge would be a bonus
  • Knowledge of Scrum would be an advantage

A good sense of humour and a willingness to participate in our social office atmosphere is also important.

Perks & Benefits

We share a collaborative and energetic environment with a lot of like-minded people who are REALLY great at what they do. Rewarding staff is very important to us so we have a number of great staff rewards and benefits:

  • Monthly team events
  • Monthly team lunch
  • Regular fundraising and charity events
  • A free online store to help you live out your entrepreneurial dreams
  • State-of-the-art offices complete with a games room and scooter track


Our office is located in South Brisbane, minutes from the train station. The ideal location for anyone looking for easy access to public transport!

If you are a high achiever who is willing to learn and grow with us, come and join our team!

Applications will be treated as strictly confidential.

Not an exact fit? Send us your resume anyways and we’ll let you know when we have new positions available at our Brisbane office.

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© 2016 Neto E-commerce Solutions Pty Ltd
ABN: 91 147 190 118

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