Applying for a Merchant Facility



When you apply for a merchant facility with your bank or financial institution, you may be asked to complete a Payment Card Industry (PCI) Compliance Self Assessment Questionnaire (SAQ), as well as providing proof that your service providers are PCI compliant.

In such cases you can request a copy of Neto's Attestation of Compliance and latest PCI compliant scan reports from its authorised scanning vendor, Comodo.

In addition to these documents, you will also need to complete a PCI Compliance Self Assessment Questionnaire (SAQ) of your own.

SAQ “A” is the correct SAQ for Neto merchants to complete, provided they are hosted with Neto and are using the latest version of the Neto E-commerce Suite.

For more information about PCI DSS Compliance, you can visit the official website here.

Prior to submitting your merchant application you will also need to ensure that you have a live or testing website setup with the following pages active:

  • About Us – explains what your company is all about, where it is located and what products it sells.
  • Privacy & Security Policy – explains how you manage your customer’s personal information including how you secure this information.
  • Terms and Conditions – explains the terms and conditions users of your website must agree to if they wish to use your website.
  • Contact Details – contains your physical and postal address as well as your phone number(s).
  • Shipping Rates & Times – explains your shipping rates and estimated delivery times.
  • Returns Policy – explains what your returns policy is and the steps customers should take to return items.

You will also need to clearly display your business name, ABN, address and the products and services sold on your website. The bank will want to view the above prior to approving your facility.


  • Last Modified: 10/04/2016