RMA Outcomes & System Actions



It is through the Neto RMA system that you generate customer credits and adjustment notes for cancelled orders, returned products etc.

The Outcome of an RMA will determine the action taken by the system.

Below is a list of default RMA outcomes and the action taken by the system for each of these outcomes. It is important to understand these outcomes. It may even be a good idea to print this page for future reference.

Outcome Description System Action
Return to manufacturer issue credit Items are returned to manufacturer and customer is issued a credit. Adjustment note generated for credit amount. Credit added to customer account. Negative service invoice generated for accounting system.
Return to stock issue credit Items returned to stock and customer is issued a credit. Adjustment note generated for credit amount and item returned to stock. Credit added to customer account. Negative item invoice (stock adjustment) generated for accounting system.
Write off issue credit or replacement Item is written off and customer is issued a credit. Adjustment note generated for credit amount. Credit added to customer account. Negative service invoice generated for accounting system.
Firesale Issue Credit or Replacement Items returned to fire sale stock location and customer is issued a credit. Adjustment note generated for credit amount and item returned to fire sale stock location. Credit added to customer account. Negative item invoice invoice ()stock adjustment) generated for accounting system.
Issue Credit or Replacement Customer issued a credit. Adjustment note generated for credit amount. Credit added to customer account. Negative service invoice generated for accounting system.
Return to customer Item returned to customer and customer is issued a credit (if required). Adjustment note generated for credit amount. Credit added to customer account. Negative service invoice generated for accounting system.
Send Replacement For Incorrect Item Correct item sent to customer and customer is issued a credit (if required). Adjustment note generated for credit amount. Credit added to customer account.Negative service invoice generated for accounting system.

  • Last Modified: 11/04/2016