To help diagnose these issues with Neto support, synchronisation errors can be viewed from your Neto POS register.
Viewing syntonisation errors
Tap on the Sales history button in the side menu of your register.
Locate the order that is having trouble synchronising.
Tap on the transaction that you wish to troubleshoot.
Tap on the Error button.
Note: This button will only appear on transactions that have had issues while synchronising, and will not appear for transaction that synchronised or have not been able to attempt to synchronise yet.
The sync errors page will show you the:
This information can greatly help the Neto support team troubleshoot any issues that you might be having.