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Neto Template Repository
Neto Version 6
has been released. Click
to learn about the navigation changes in this new release.
Dashboard & Control Panel
How do I access my Neto control panel / admin panel?
How do I search for something in my control panel?
Does each staff member have their own account and dashboard?
How do I use advanced search operators in my Neto control panel?
How do I add widgets or midgets to my dashboard?
How do I change my Neto control panel password?
How can I change how the control panel looks?
Create a custom links menu on your control panel
Can Neto record purchase order numbers?
How do I filter orders?
Does Neto store and send shipping tracking numbers to my customers?
Can two users work on the same order at the same time (i.e. edit the order)?
Does the system support decimals in order quantities?
Can the system send me an email when new orders are received?
Can two staff users work on the same order at the same time (i.e. edit the order)?
What types of documents can be printed for an order?
Creating an order
How many lines can I add to an order?
How do I setup pre-defined packages for automatic packaging of orders?
How do I delete or add an order line?
How do you create an order for a gift voucher?
Can I add personal messages or instructions to invoices?
How to create a 1-Click order button in an email
How do I update an order to show new pricing?
How do I add notes to an order?
How do I create an order via my control panel?
How do I create and order or quote without registering the customer?
How do I edit the Custom Order Fields?
What is the difference between an approved and an unapproved order?
At what point does an order change to be an invoice?
Can I quote through Neto and can I save the quote?
How do I update an order / quote if a customer has been changed from “retail” to “wholesale”?
Payments and terms
Can I sell to people on terms? (e.g. due 14 days from date of invoice)
How can I add a minimum order value for my web shop orders?
How do you apply a discount to an order?
Can I create recurring payments against a single order?
Can I assign different invoice layouts / designs to different customers?
Are international orders automatically charged GST?
Managing orders in bulk
How do I change the status of orders in bulk?
How can I increase the number of orders displayed per page?
How do I bulk or batch pick or pack orders?
Can I bulk / batch pick or dispatch process orders?
How do I setup a custom filter to organise my searches/ lists?
How do I import orders?
Pick, Pack and Dispatch
What is a shipping manifest?
How do I print an invoice, pick slip, dispatch docket or other order related document?
How do I submit a shipping manifest?
Can I lock a shipping manifest to prevent additional consignments being added to it?
What do the different order statuses mean?
How do I add a shipping consignment and dispatch an order?
What is a shipping consignment?
Can my fully paid and approved orders automatically go to pick when they are placed on my website?
How can I add, edit or delete a shipping consignment?
How do I send dispatch notifications / tracking information to my customers?
How do I setup my drop ship suppliers in Neto?
How do I enable drop ship order creation at checkout?
How do create a custom invoice template set?
Can I have different invoice print formats for different customers?
How do I delete a shipping consignment?
How do I print and submit a shipping manifest to a carrier?
Can I edit order contents?
How do I turn on/off auto invoicing?
Help! Orders in my system are randomly displaying as dropshipping
How do I delete an order?
Can I show a date picker at checkout so that customers can select their preferred delivery date?
How do I combine multiple orders into a single order?
How do I add / remove the authority to leave (ATL) at checkout?
How do I change the from email address for Order Confirmations and other system generated mail?
Ultimate Guide to Customers
Anatomy of the customer card
What is a Prospect?
What is a Customer?
Customer Contact Log
Overview and Setup of Account Managers
Overview and Setup of User Groups
Setup Credit Limits and Invoice Terms
Add extra customer fields to control panel
Popular Customer Field Definitions
Anatomy of the My Account Section
Adding customers to my webstore
Can I allow unregistered or guest checkout?
Can I give customers account credit for them to use to pay for orders?
How can I search for customers with outstanding amounts owing?
How do I classify my customers into groups?
How do customers raise a dispute?
Why should customers create accounts on my shop?
How can I ensure customers log in / create an account before checkout?
How do I add a customer through the Neto web interface?
What should I do if I cannot migrate my customer passwords from my existing platform?
How do I import customers passwords in bulk?
How do I import customers?
Can I import all the default discounts for customers?
Maintenance and tweaking
Can I merge customer accounts together?
How do I define my default price group?
How can I update my customer user / price group names?
How can I request extra information at registration? (How did you find out about us?)
How Do I Remove the Message Centre Links From Emails?
How do I create predefined email responses (Canned Responses)
Designing Your Web Shop
How do I remove social media accounts from the webshop template?
I am a graphic designer, what should I do to ensure that my design / layout is easy to install?
How do I edit the add to cart drop down?
How do I disable CDN caching while working on my website design?
Customising free Neto themes - access limitations during trial period
The Neto Web Accelerator
How to make a theme for neto
How do I add to or edit the scrolling image and text carousel on my website home page?
How do I optimise the images on my website?
How do I install a new theme using the Webshop Theme Editor?
How do I update the URL for my pages/products?
How do I add an advert to my Facebook shop home page carousel?
Design tweak FAQs
Why can't I see updated images immediately?
How do I install Zopim live chat?
How to change the number of characters in the product name for products in the Gallery View
How do I change the display order for my products on my website?
Designing & Populating Your Online Store
How do I customise my web shop, mobile or Facebook shop design?
How do I update the URL for my content pages?
How do I show the most popular products at the top of the page?
Can "Powered by Neto" be removed from my webshop template?
How do I setup Product Categories and Category Images?
How do I make a category visible only to a specific customer group?
How do I install a third party script?
Can I use my own design / designer?
How to add a background image to my site?
New Menu Structure in Neto 6
How do I report a fault or outage?
Can I book training sessions with Neto for extra help?
I'm ready! How do I "go live " or launch my ecommerce store?
What are some of the popular b2b / wholesale features of Neto?
Hosting, DNS, SSL & Sys Admin
Do I need an SSL certificate?
How do I access the CDN?
Registering A Domain Name
How does Neto help speed up my website?
Why can't I see updates immediately?
What are my DNS options?
How do I send my site live?
I have pointed my domain name to Neto, why am I still seeing my old website?
Adding SPF Records for email authentication
How do I clear my local DNS cache?
Securing Your Website
How do I install an SSL badge / trust mark on my website?
Where do I enter the FTP location on an import template?
How do I populate the shipping rates template?
How do I import a file with stock quantities to add to the current stock?
How do I populate the shipping zones template?
How do I quickly export customer details?
Data Migration FAQ's
How do I edit the content in system generated emails?
Where are my Import or Export Templates?
Sample product import template and field definitions
How do I populate the product categories template?
How do I quickly export product details?
What product / inventory import fields are available?
Does Neto integrate with Trademe New Zealand (NZ)?
How do I import customers on the customers list page?
How do I export payment information?
How do I use the Find and Replace Bulk Add feature?
How do I check the progress of an import/ export?
How do I import products on the product list page?
Can I import kitted products in bulk?
How do I import product categories from a .CSV file?
How do I import products, customers or orders using the import wizard?
How do I update/edit the Order Export email content?
Types of Imports Neto is capable of processing
How do I bulk import item specifics?
Can I convert product or shipping dimensions when importing in bulk?
Neto Template Repository
Can I import flat rate per item shipping in bulk?
How do I import an order(s)?
How can I push data to or pull data from Neto? APIs and FTPs
Will any products I upload via CSV automatically be visible on the website?
How do I export products, customers or orders using the wizard?
How do I filter out specific products or categories from my comparison shopping feeds?
My Neto Account
How do I cancel my Neto account?
What are Neto's hourly rates for custom web design, programming and other services?
I forgot my control panel password. What do I do?
Will I lose my data if I upgrade from a trial to a live account?
How do I pay my Neto account?
When does Neto send out invoices / charge it's fees?
How do I view / approve / reply to information page comments?
How do I edit the "from" and "to" addresses of system generated emails
How do I view / approve / reply to buying guide comments?
How do I view/approve/reply to article comments?
How do I view / approve / reply to brand comments?
How do I view / approve / reply to blog comments?
What are content zones? How do I use them?
How do I add or edit the menu's on my web shop?
How do I add a content / information page to my web shop
How to add or edit website menus
How do I change the sort order for product categories and other content?
Is there a html or WYSIWYG editor for editing web page content?
How do I add a YouTube video to my site?
How do I create a new content type?
How do I view / approve / reply to product reviews?
How do I upload a PDF to a page, for customers to view?
Neto Mobile Pick'nPack
How do I print barcode labels / identifiers for my pick bins / totes?
How do I add pick bin # to the bottom of my shipping labels?
How do I create and assign pickers/staff users to pick zones?
How do I pick and pack orders with Neto mobile Pick'nPack?
How do I setup printing for Mobile Pick'n Pack?
How do I install Neto Pick'nPack on my Apple mobile device?
Ultimate guide to payment setup
How do I setup Stripe?
How do I turn on MasterPass on my web shop?
How do I setup Commweb Virtual Payment?
How do I install zipMoney on my website front end?
How do I install Afterpay on my website front end?
How do I setup BPAY?
How do I delete or hide a payment option or method?
How do I setup recurring payments / billing?
Supporting Multicurrency Gateways
Can customers pay their outstanding invoices online after checkout?
When is a good time to change payment gateway?
Overview: Applying For an online merchant facility
How do I apply a single payment to multiple invoices / orders?
What is the difference between unpaid invoices and all unpaid balances?
Can I apply more than one payment to an order?
Can I set up automatic payment reminders?
How to fill out ANZ eGate Application
How do I apply a credit to a customers order as payment?
Can customers pay their outstanding invoices online?
How do I apply a payment to an order?
How do I accept credit cards through my store?
How can I test if my payment methods work?
How do I limit certain payment methods to certain user groups?
My customers are having trouble checking out with Paypal
How to setup lay-by (Recurring Payments)
How do I store and edit customers credit cards for charging later?
How do I setup payment surcharges?
How can I reduce the risk of credit card fraud through my web shop?
How do I add a new payment option or method?
How do I search for a BPay CRN (customer reference number)?
Can I create a default tax / GST setting for my webshop?
What payment gateways and methods does Neto support?
Can I have different currencies on my website?
Troubleshooting Gateway Payments
Ultimate Guide to Products
Introduction to Products
Importing Product Images
Importing Products to Categories
Modifying Fields on Import
List of Importable Product Fields
How is store quantity or available quantity calculated?
What is "recalculate stock"?
How do I email customers when a product comes back into stock?
Can I import multi-level pricing in bulk?
How can I make the information on the specification tab invisible?
Can I limit the number of product fields available to edit via the cPanel?
What is the difference between specifics and variations?
How do I change the Default Product Image?
How do I enable backorders?
How do I refresh my website search or filter cache?
How do I add images / photos to products in bulk?
How to add a Parts/Product Finder
How do I clone a product to create a new one?
How do I delete a specific or variation from Neto?
How do I set the product and other image sizes in Neto?
Understanding product filters
How do I prevent unregistered customers from submitting reviews or comments?
My website search is not returning my newly added products, how do I fix?
How do I allow anonymous reviews or comments to be posted by unregistered customers?
How do I generate a report for backordered items?
How do I add an image to a product via the product page?
What is the difference between shipping dimensions and assembled dimensions?
What is kitting and why should I kit products?
Can I hide products when they are out of stock?
How do I hide a product from customers but have it appear in my control panel?
How can I sell products in specific multiples?
How do I add specifics or filters to a product?
Can I move a review from a child sku (variation) to a parent sku?
How do I add variation products?
How do I setup an electronic gift voucher for sale?
How do I make a product available for pre-order / pre-sale?
How do I remove a specific from being a filter?
How are Most Popular products determined?
How do I add a free product when a customer buys another product?
What are "active" and "approved" products?
How can I link variation (parent and child) SKUs?
How to I add a product using the web interface?
How do I delete products?
Can I hide shipping dimensions from the product specifications tab?
Can I recommend related products to my shoppers (up selling and cross selling)?
Can I show products when they are out of stock?
How do I import product extra options?
Can Neto support multiple warehouses?
I don't track stock, how do I make a product always in stock?
How do I give customers the option to add gift wrapping or a gift message to a product they order?
How can I sell products in minimum or maximum quantities?
How do I add a product to a product category?
Removing the � (question mark) character from my site
How do I change the sort order of product specifics / variations?
How do I increase the number of images available per product?
How do I add child products to a parent product?
How do I reprocess my product images?
Can I change sort order in bulk?
Can track serial numbers in Neto?
Can I sell into negative inventory?
How do I adjust my stock numbers / quantities?
How do I create an editable kit or bundle of products?
What size should my product images be?
Can I add my own additional / custom product fields to populate with data?
Neto eCommerce 6.2
Neto POS 1.3
Neto POS 1.5
Neto POS 1.6
Neto POS 1.8
Returns, Credits and Refunds
How do I create an RMA for returning stock, crediting or refunding a customer?
Can I add a new reasons, outcomes and statuses for RMA's?
How do I refund a payment?
How do I delete an RMA?
Can I create an RMA (Return Authorisation) from the dispute?
How do I add credit to a customers account?
How do I reverse a customers account credit?
What is a customer dispute?
How can customers use account credit towards orders?
How do I create an RMA for a kitted product?
MYOB Live Integration
MYOB AccountRight Live Introduction
After the Integration
Migrating from MYOB Netosync to MYOB Live Integration
MYOB NetoSync Integration
MYOB NetoSync Install
MYOB NetoSync Overview
MYOB Integration Setup
MYOB NetoSync FAQ
MYOB NetoSync Common Errors
How do I prepare my SAASU data for integration?
What data is pushed to and pulled from Saasu?
How do I configure my Saasu integration settings?
Troubleshooting Saasu integration errors
SAASU integration - the complete how to guide
How do I manage products with variations in Saasu?
Where should I apply payments to orders, in Saasu or Neto?
Where should I create purchase orders, in Saasu or Neto?
How do I manage Saasu combo (kit) items in Neto?
How do I run integration tasks between Saasu and Neto?
How do I apply used credits in Saasu?
How do I map payment methods in Neto to payment methods in Saasu?
How do I grant Neto Support access to my Saasu file?
How do I link my SAASU account to my Neto account?
Kitted Product does not export to Saasu
How does Neto integrate with Saasu?
Linking Xero accounts to Neto
How do I apply a credit or an over payment to an invoice in Xero?
Handling Payments In Xero
How do I integrate my Neto account with Xero?
How do I setup multiple Neto accounts to integrate with a single Xero account?
How to reconcile transactions between Neto and your 3rd party app
How to run integration tasks (to import and export data between apps)
How do I integrate my Neto account with Unleashed?
How do I link Unleashed accounts and tax codes to Neto?
Vend Integration - How to Guide
Setting up Your Neto, Unleashed & Xero Ecosystem
How do I integrate Neto and Zapier?
Which shipping carriers does Neto integrate with?
What Temando Services are Available?
Reducing Your Shipping Costs
Drop Shipping & Third-Party Logistics
How do I setup my shipping matrix/rates?
How do I link my shipping carriers to my Neto account?
How can I charge for shipping?
Overview and Setup of Sendle
How do I setup Smart Send?
How do I setup a shipping service rate?
What are shipping categories and how do I set them up?
How do I offer flat rate shipping?
How do I add a shipping method/option?
How do I setup Temando?
How do I setup Australia Post eParcel International label and carrier configuration?
How do I add third party shipping rates?
Maintenance and tweaking
Australia Post International Service Updates
How do I add support for Australia Post Safe Drop?
How can I change my return address details?
How do I show order data (qty, sku, name) on shipping / consignment labels?
Can I specify / edit the shipping method availability?
Customise accepted countries to ship to in checkout
How do I turn off the delivery date selector at check out?
How do I offer only the lowest cost shipping option to my customers? (routing groups)
How do I add/ edit rates for a shipping service?
How do I hide the authority to leave on my shipping labels
How do I make a shipping option invisible to customers?
How do I setup a shipping category?
Shipping Label Configuration
I have more than one eBay store - will that generate duplicate consignment numbers?
Can I add a tracking or consignment number to a dispatched order?
How do I edit shipping consignments after they have been created?
Hunter Express a4 label template code
How do I setup a label and carrier configuration?
Error: cannot create consignment. Invalid response from (carrier) API.
How do I print consignment labels for Smart Send?
Shipping Zones & Postcodes
How do I view or update preset shipping zones?
How do I setup shipping zones?
How do I delete the shipping zones for a carrier?
How do I import shipping zones?
Printers and Hardware
How do I setup my thermal label printer for printing shipping labels?
Does Neto sell shipping label printers?
How do I setup my laser printer & web browser for printing shipping labels?
My Neto Mail contacts are not syncing - ERROR 'List/Edit Structure delete Event (text)
How Do I Change My Neto Mail Newsletter Confirmation Pages?
How do I add an email campaign in Neto M@il?
How do I view detailed statics about my Neto M@il campaign?
How do I setup MailChimp integration?
What is the regular expression filtering option?
How do I sync my email subscribers to my Neto M@il account?
How do I create targeted email marketing lists for Neto M@il (Neto Mail)?
How to get the form code from Mail Chimp
Comparison Shopping & Affiliate Networks
Can I change how my sender information / email address is viewed?
Google Shopping Feed Errors & Warnings
How do I manage promotions?
How can I offer multi-level pricing?
How to import Google Shopping Product Categories
How do I add social media accounts to my website?
Update Your Analytics Tracking Code to Support Display Advertising / Remarketing
Can I have different promotional pricing for retail and wholesale customers?
Where do my customers enter in their gift voucher code?
How do I verify site ownership with Google Webmaster Tools?
Can I advertise on shopping comparison sites using Neto?
How do I set up a discount coupon to be applied automatically?
How do I check the credit balance of a gift voucher?
Can I import promotional pricing ?
Can the system automatically send my customers a follow up email after they purchase?
How do I offer "free or discounted shipping over $x" promotion?
How do I resend a gift voucher to a customer?
How does the rewards / loyalty points system work?
How do I run a price promotion?
Setup Facebook Shop (A step-by-step guide)
Can I offer a specific customer a specific discount always?
Online Marketplaces & Social Networks
Can I change the scrolling time on the banner ads?
How do I turn on the shopping cart abandonment module?
Can I automatically apply a discount to a customer's shopping session through a link?
How do I setup a rewards points program?
How do I delete an advertising campaign?
Do I need a second storefront to offer wholesale pricing?
Can I automatically give a specific customer a default discount?
How do I create / edit featured products ads?
How do I put a product on sale (% or fixed amount)?
How do I setup Google Shopping data feeds?
How can I create / edit adverts on my website?
Can I offer different pricing to different customers?
How to setup discount coupon triggers / requirements and events
I have a domain but I’d like to replace it with a new one, will 301 redirects help?
Can Neto generate reports?
Setup & Tools
How do I edit system generated print docs (eg: invoice templates)?
How do I find and edit the Contact Us page in the control panel?
How do I setup staff permission groups?
Configuring System Email Addresses
Search Engine Optimisation
Using Google Apps for Email
How do I setup XML sitemaps for Google?
How do I install Google Trusted Store code / seal?
How to I track site search in Google Analytics?
How do I setup Google Apps for managing my emails ?
How do I migrate from classic to universal Google Analytics?
How do I setup Google Analytics?
How do I setup goals in Google Analytics?
How do I setup 301 redirects?
How do I change the structure of my URLs for SEO purposes?
Configuring SEO Meta Data
Can I edit my product page URLS?
How do I add alt text for images?
What is SEO?
Where do I input my meta title tags , keywords and descriptions for SEO purposes?
Shipping Zones Templates
Default Shipping Zones - All Carriers
Service and Rates Templates
Service and Rates - Fixed Rate by Carton
Service and Rates - Fixed Rate by Invoice Total
Service and Rates - Fixed Rate by Item
Service and Rates - Fixed Rate by Item Qty
Service and Rates - Fixed Rate by Item Total
Service and Rates - Flat Rate
Service and Rates - Weight/Cubic
Shipping Matrix Carrier Advanced Options
Allied Express Advanced Options
Australia Air Express Advanced Options
Australia Post eParcel Standard Advanced Options
Couriers Please Advanced Options
Direct Freight Advanced Options
Fastway Advanced Options
Hunter Express Advanced Options
Startrack Express Advanced Options
TNT Advanced Options
Toll IPEC Advanced Options
Payment Method Forms
Payflow Pro Setup Form
PayPal Standard Setup Form
Paypal Express Setup Form
Realtime Credit Card Paymetn Gateway Setup Form
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Last Modified: 29/10/2015
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