How to setup a drop ship supplier / warehouse

Video Transcript

In this video we will cover:

  • What is drop shipping?

  • How to add a drop shipper

  • How to test the order notification

Drop shipping is when a business sells products that get dispatched from second company directly to the customer, usually without the customer being aware of the involvement of the second company. It is very useful as it can reduce the amount of stock warehoused by your business dramatically.


Neto supports drop shipping in various ways:

  • Automate sending of orders to suppliers in PDF and other file formats

  • Supports multiple suppliers per order (orders can be split amongst multiple suppliers)

  • Supports stock control per supplier

  • Supports custom order file formats per supplier

  • Supports suppliers logging into your control panel to process orders on your behalf (setup a staff user with special permissions and assign to the related warehouse/dropshipper)


To add a New Warehouse / Dropshipper


In Neto, a dropshipper is a type of warehouse.

Go to:

Products > Warehouse > Add New Warehouse / Dropshipper


Tick the "Drop Ship Warehouse" option on the right of screen under the warehouse settings. This will then display drop ship related options and effectively change the entity from being a regular warehouse to a drop ship warehouse.


Enter a Reference ID, Name and Email Address for the supplier (minimum recommended fields).


Next, define the Order Notification Rules - these settings determine when orders are sent to the drop ship supplier and the design of the order files.


Scroll down to the “Drop Ship Notifications” section of the page and tick “orders”. This will display a list of order notification options:

Email Schedule:

The schedule at which orders are batched and sent to the supplier. At this schedule the system will automatically batch any orders not yet sent to the supplier using the filters / rules defined in the “Export Template (Oder File & Filter)” section below. You can create your own schedules.


Email Template:

The template used for the email body that is sent to the supplier. Generally you will use the same template for all suppliers however if you require specific content per supplier this can be achieved by setting up multiple templates and assigning them appropriately.


Export Template (Order File & Filter):

This serves two purposes. Firstly it determines the format and structure of the order file that is attached to the order notification emails. Secondly it determines the rules by which orders are filtered prior to being sent. For example on the export template you can set at which status orders are sent to the supplier. Eg: When "fully paid" and in the “pick” status send order. If you do not have an order export template file setup in your system you will need one to be created.


PDF File Template:

The template used for the PDF orders that are attached to the order notification emails. By default this document looks much like a purchase order (PO), containing the shipping address to send the order to and the related products on the order. The customers order number is used as a reference / PO number.



1. Place an order for a product that is supplier by a drop ship supplier.


2. Move the order to a status that triggers order sending. Wait for the scheduled order send time to pass.

3. Go to:

Import / Export > View Export Batch History > Order Export History

Here you should find a record indicating that the order has been successfully sent to your supplier. You can also access the log for a specific drop ship supplier from the drop ship warehouses page. Go to:

Products > Warehouse > View All Warehouse / Dropshipper

Open the card by clicking the template name or ID.

Scroll down to Email Notifications

Click Notification History.

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Last Modified: 18/07/2018