How to split a payment across multiple orders

Video Transcript

In this video we are going to look at how to apply a single payment to multiple orders at once through the Neto control panel.


Any payments that aren't processed using real time payment methods through the front end website, such as PayPal or credit card, will need to be allocated to the order through the control panel.  


To apply a single payment to multiple orders at once, go to:

Payments > Receipt Payment


Using the filter at the top of the page search for the customer or order you want to apply the payment to.


Open the customer’s details by clicking on the customer’s username.


A list of all unpaid orders for that customer will then appear.


Select the payment method form the drop down box and fill out the payment details, including the payment amount.


Enter the amount you want to apply to each order in the spaces provided, or simply press the ‘Apply All’ button if the whole amount outstanding is being paid.


Continue to apply the payment until the amount applied is zero. This means that you have exhausted the funds to allocate to orders. You can now click Process Payment at the bottom of the screen.


The payment will then have been applied to the orders and can be viewed on the Payment & Refund History tab on the individual orders or in the transaction history on the customer card customer.

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Last Modified: 18/07/2018