CRM

Enterprise-standard content and customer-management solutions

Customer retention is vital for growth and Neto's feature-packed system ensures you can meet the highest standards and keep your customers happy.

 

Easy-to-use for designers and users of every level

Neto makes it simple with the best hosted web-based solutions, enabling even the most inexperienced user to create a great store. It also has the power and functionality to ensure expert designers have the versatility functionality and power they need, for both small and large businesses.

Customer accounts

Store customer data including personal, address, and miscellaneous information on their account. Search, filter, and export your customer data. Quickly view account balance, purchase, and payment history.

Run an integrated email ticketing system

Streamline your customer service with our direct Zendesk integration. See customer and order data against tickets/emails in Zendesk.

Customer groups

Divide your customers into groups. Assign different pricing rules and content access privileges to each group.

Customer loyalty

Reward loyal customers with your very own loyalty points program. Customers earn points for purchases that can be redeemed as credit towards future purchases.

Contact log

Log all communication you have with your customers in the contact log. Set follow-up reminders for staff members and email communication directly from Neto.

Credit limits and invoice terms

Set up credit limits and invoice terms, allowing your most trusted customers to buy on account and pay later.

Account managers

Assign customer account managers and run sales commission reports.

Automate customer communication

Create campaigns to send customers personalised emails based on purchase and account history (requires Neto M@il module).

Know who matters most

Quickly see who your most loyal customers are, run instant reports, and export results for use in marketing campaigns.

Custom fields

Create and name your own custom fields to store customer data. Collect data at checkout, enter it via your control panel or import.

For further details, get in touch with us today. Call us on 1300 730 300 to learn more about why Neto is perfect for your business, whether large or small. Our web based CRM makes it simple to manage your store from anywhere you have an internet connection.

 

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