Documents and Emails
Note: We have updated our folder structure in Neto 6 and this has not been updated on all tweaks yet. More info.

Dispute Emails

What are dispute emails?

Our system includes a number of emails utilised by the RMA/Disputes module.

/close_dispute

This email notifies you (the site owner) when a customer has closed a dispute.

You can configure this email by navigating to:

Content > Email Templates > Dispute Emails > Close Dispute Notification Email (To Company)

/message_company

This email notifies you (the site owner) when a customer has sent you a message regarding a dispute.

You can configure this email by navigating to:

Content > Email Templates > Dispute Emails > Dispute Message Email (To Company)

/message_customer

This email notifies the customer when you (the site owner) have sent them a message regarding a dispute.

You can configure this email by navigating to:

Content > Email Templates > Dispute Emails > Dispute Message Email (To Customer)

/raise_dispute

This email notifies you (the site owner) when a customer has raised a dispute.

You can configure this email by navigating to:

Content > Email Templates > Dispute Emails > Raise Dispute Notification Email (To Company)

/raise_dispute_confirm

This email notifies the customer when they have successfully raised a dispute.

You can configure this email by navigating to:

Content > Email Templates > Dispute Emails > Raise Dispute Confirmation Email (To Customer)

/status_changed

This email notifies the customer when you (the site owner) have changed the status of a dispute.

You can configure this email by navigating to:

Content > Email Templates > Dispute Emails > Dispute Status Change Notification Email (To Customer)

Accessing these templates via SFTP

These templates are all stored here on the file server: /private/www/netosuite/SysDoc/emails/dispute/