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Hundreds of answers to our most common questions.
Dashboard & Control Panel
Create a custom links menu on your control panel
How do I access my Neto control panel / admin panel?
How do I search for something in my control panel?
Does each staff member have their own account and dashboard?
How do I add widgets or midgets to my dashboard?
How do I use advanced search operators in my Neto control panel?
How can I change how the control panel looks?
How do I change my Neto control panel password?
Creating an order
Payments and terms
Managing orders in bulk
Pick, Pack and Dispatch
Ultimate Guide to Customers
Maintenance and tweaking
Designing Your Web Shop
Customising free Neto themes - access limitations during trial period
How do I setup Product Categories and Category Images?
How do I change the display order for my products on my website?
How do I show the most popular products at the top of the page?
How do I optimise the images on my website?
How do I install a new theme using the Webshop Theme Editor?
Can "Powered by Neto" be removed from my webshop template?
How do I update the URL for my pages/products?
Can I use my own design / designer?
How do I make a category visible only to a specific customer group?
How to change the number of characters in the product name for products in the Gallery View
Design tweak FAQs
How to make a theme for neto
Designing & Populating Your Online Store
How do I install a third party script?
I am a graphic designer, what should I do to ensure that my design / layout is easy to install?
Why can't I see updated images immediately?
How do I disable CDN caching while working on my website design?
How do I customise my web shop, mobile or Facebook shop design?
How do I add to or edit the scrolling image and text carousel on my website home page?
How do I remove social media accounts from the webshop template?
How do I add an advert to my Facebook shop home page carousel?
The Neto Web Accelerator
How do I edit the add to cart drop down?
How do I install Zopim live chat?
How to add a background image to my site?
How do I update the URL for my content pages?
Can I book training sessions with Neto for extra help?
How do I report a fault or outage?
New Menu Structure in Neto 6
I'm ready! How do I "go live " or launch my ecommerce store?
What are some of the popular b2b / wholesale features of Neto?
Hosting, DNS, SSL & Sys Admin
How do I clear my local DNS cache?
Do I need an SSL certificate?
I have pointed my domain name to Neto, why am I still seeing my old website?
Why can't I see updates immediately?
Registering A Domain Name
How does Neto help speed up my website?
How do I access the CDN?
Securing Your Website
Adding SPF Records for email authentication
How do I install an SSL badge / trust mark on my website?
How do I send my site live?
What are my DNS options?
Can I import kitted products in bulk?
How do I update/edit the Order Export email content?
Sample product import template and field definitions
How do I import product categories from a .CSV file?
What product / inventory import fields are available?
Does Neto integrate with Trademe New Zealand (NZ)?
Data Migration FAQ's
How do I check the progress of an import/ export?
How do I export payment information?
How do I export products, customers or orders using the wizard?
How do I use the Find and Replace Bulk Add feature?
Where do I enter the FTP location on an import template?
How do I quickly export customer details?
How do I edit the content in system generated emails?
How do I quickly export product details?
How do I populate the shipping rates template?
Can I convert product or shipping dimensions when importing in bulk?
Neto Template Repository
How can I push data to or pull data from Neto? APIs and FTPs
How do I import customers on the customers list page?
How do I populate the shipping zones template?
Will any products I upload via CSV automatically be visible on the website?
How do I import an order(s)?
How do I populate the product categories template?
How do I import products, customers or orders using the import wizard?
Where are my Import or Export Templates?
Can I import flat rate per item shipping in bulk?
How do I bulk import item specifics?
How do I import products on the product list page?
Types of Imports Neto is capable of processing
How do I filter out specific products or categories from my comparison shopping feeds?
How do I import a file with stock quantities to add to the current stock?
My Neto Account
When does Neto send out invoices / charge it's fees?
How do I cancel my Neto account?
What are Neto's hourly rates for custom web design, programming and other services?
I forgot my control panel password. What do I do?
Will I lose my data if I upgrade from a trial to a live account?
How do I pay my Neto account?
How do I view / approve / reply to product reviews?
How do I change the sort order for product categories and other content?
How do I view / approve / reply to information page comments?
How do I view / approve / reply to buying guide comments?
How do I create a new content type?
How do I view/approve/reply to article comments?
What are content zones? How do I use them?
How do I view / approve / reply to brand comments?
How do I add or edit the menu's on my web shop?
How to add or edit website menus
How do I edit the "from" and "to" addresses of system generated emails
How do I view / approve / reply to blog comments?
How do I add a content / information page to my web shop
How do I add a YouTube video to my site?
Is there a html or WYSIWYG editor for editing web page content?
How do I upload a PDF to a page, for customers to view?
Neto Mobile Pick'nPack
How do I pick and pack orders with Neto mobile Pick'nPack?
How do I print barcode labels / identifiers for my pick bins / totes?
How do I install Neto Pick'nPack on my Apple mobile device?
How do I add pick bin # to the bottom of my shipping labels?
How do I create and assign pickers/staff users to pick zones?
How do I setup printing for Mobile Pick'n Pack?
Ultimate guide to payment setup
How do I apply a credit to a customers order as payment?
How do I apply a payment to an order?
How do I search for a BPay CRN (customer reference number)?
Troubleshooting Gateway Payments
How do I limit certain payment methods to certain user groups?
Supporting Multicurrency Gateways
How do I setup payment surcharges?
Can I set up automatic payment reminders?
What is the difference between unpaid invoices and all unpaid balances?
How do I add a new payment option or method?
Can customers pay their outstanding invoices online?
When is a good time to change payment gateway?
How do I store and edit customers credit cards for charging later?
What payment gateways and methods does Neto support?
How can I reduce the risk of credit card fraud through my web shop?
How do I delete or hide a payment option or method?
Can I have different currencies on my website?
How do I setup recurring payments / billing?
Overview: Applying For an online merchant facility
How to fill out ANZ eGate Application
Can customers pay their outstanding invoices online after checkout?
How can I test if my payment methods work?
How do I apply a single payment to multiple invoices / orders?
How do I accept credit cards through my store?
My customers are having trouble checking out with Paypal
Can I apply more than one payment to an order?
Can I create a default tax / GST setting for my webshop?
How to setup lay-by (Recurring Payments)
Ultimate Guide to Products
What is the difference between specifics and variations?
How do I refresh my website search or filter cache?
My website search is not returning my newly added products, how do I fix?
How to I add a product using the web interface?
Can I recommend related products to my shoppers (up selling and cross selling)?
How do I generate a report for backordered items?
Understanding product filters
What is kitting and why should I kit products?
How do I enable backorders?
How do I give customers the option to add gift wrapping or a gift message to a product they order?
How to add a Parts/Product Finder
How do I allow anonymous reviews or comments to be posted by unregistered customers?
I don't track stock, how do I make a product always in stock?
How do I add a product to a product category?
Can I change sort order in bulk?
Can I hide products when they are out of stock?
How do I remove a specific from being a filter?
How do I add child products to a parent product?
How do I add specifics or filters to a product?
How do I change the sort order of product specifics / variations?
How can I make the information on the specification tab invisible?
How can I sell products in specific multiples?
Can I show products when they are out of stock?
How do I create an editable kit or bundle of products?
What are "active" and "approved" products?
Can I sell into negative inventory?
Can I add my own additional / custom product fields to populate with data?
How do I import product extra options?
How do I delete a specific or variation from Neto?
How is store quantity or available quantity calculated?
Can I limit the number of product fields available to edit via the cPanel?
How can I sell products in minimum or maximum quantities?
Can I import multi-level pricing in bulk?
How do I setup an electronic gift voucher for sale?
How do I clone a product to create a new one?
How do I increase the number of images available per product?
How do I reprocess my product images?
How do I email customers when a product comes back into stock?
Removing the � (question mark) character from my site
How do I prevent unregistered customers from submitting reviews or comments?
Can I hide shipping dimensions from the product specifications tab?
What size should my product images be?
How do I add images / photos to products in bulk?
How do I change the Default Product Image?
What is the difference between shipping dimensions and assembled dimensions?
How do I add a free product when a customer buys another product?
How do I set the product and other image sizes in Neto?
Can I move a review from a child sku (variation) to a parent sku?
How do I hide a product from customers but have it appear in my control panel?
Can track serial numbers in Neto?
How do I add an image to a product via the product page?
What is "recalculate stock"?
Can Neto support multiple warehouses?
How do I add variation products?
How can I link variation (parent and child) SKUs?
How do I adjust my stock numbers / quantities?
How are Most Popular products determined?
How do I make a product available for pre-order / pre-sale?
How do I delete products?
Returns, Credits and Refunds
How do I create an RMA for returning stock, crediting or refunding a customer?
How do I add credit to a customers account?
How do I reverse a customers account credit?
How do I refund a payment?
How can customers use account credit towards orders?
Can I add a new reasons, outcomes and statuses for RMA's?
How do I delete an RMA?
Can I create an RMA (Return Authorisation) from the dispute?
What is a customer dispute?
How do I create an RMA for a kitted product?
MYOB Live Integration
MYOB NetoSync Integration
How to reconcile transactions between Neto and your 3rd party app
How to run integration tasks (to import and export data between apps)
Setting up Your Neto, Unleashed & Xero Ecosystem
How do I integrate Neto and Zapier?
Maintenance and tweaking
Shipping Label Configuration
Shipping Zones & Postcodes
Printers and Hardware
How do I offer "free or discounted shipping over $x" promotion?
How to import Google Shopping Product Categories
How do I add social media accounts to my website?
Can I offer a specific customer a specific discount always?
Can I have different promotional pricing for retail and wholesale customers?
Comparison Shopping & Affiliate Networks
Can I advertise on shopping comparison sites using Neto?
Can I automatically apply a discount to a customer's shopping session through a link?
Can I change the scrolling time on the banner ads?
Can I automatically give a specific customer a default discount?
Setup Facebook Shop (A step-by-step guide)
How do I check the credit balance of a gift voucher?
How do I setup Google Shopping data feeds?
How do I turn on the shopping cart abandonment module?
How do I resend a gift voucher to a customer?
Online Marketplaces & Social Networks
How can I offer multi-level pricing?
How do I setup a rewards points program?
Do I need a second storefront to offer wholesale pricing?
Update Your Analytics Tracking Code to Support Display Advertising / Remarketing
How do I delete an advertising campaign?
I have a domain but I’d like to replace it with a new one, will 301 redirects help?
Can I import promotional pricing ?
How do I manage promotions?
How does the rewards / loyalty points system work?
Google Shopping Feed Errors & Warnings
How do I put a product on sale (% or fixed amount)?
Can I change how my sender information / email address is viewed?
Can the system automatically send my customers a follow up email after they purchase?
How to setup discount coupon triggers / requirements and events
How do I create / edit featured products ads?
How do I run a price promotion?
How do I verify site ownership with Google Webmaster Tools?
Where do my customers enter in their gift voucher code?
Can I offer different pricing to different customers?
How can I create / edit adverts on my website?
How do I set up a discount coupon to be applied automatically?
Can Neto generate reports?
Setup & Tools
How do I edit system generated print docs (eg: invoice templates)?
Configuring System Email Addresses
How do I find and edit the Contact Us page in the control panel?
How do I setup staff permission groups?
Search Engine Optimisation
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