Hoselink is a 100% Australian-owned & operated business renown for our patented "no-burst" hose fittings, Auto Rewind Hose Reels, and a range of related watering products.
"Neto seamlessly ties together all aspects of our business - from initial customer contact, order placement, shipping carrier integration, stock management, to after-sales support" Ben, General ManagerVisit website
What challenges were you facing before Neto?
For years, we struggled with various different systems to facilitate both our online ordering and phone sales. These systems were slow, inflexible, lacked integration with our shipping process, and provided terrible customer record keeping.
The limitations imposed by these so-called "solutions" made performing simple tasks like finding order histories, or printing orders a nightmare. This often resulted in poor customer experiences and severely impacted our ability to grow.
To make matters worse, these archaic systems were expensive and customer service was non-existent!
How did the Neto solution help solve your challenges?
Neto seamlessly ties together all aspects of our business - from initial customer contact, order placement, shipping carrier integration, stock management, to after-sales support - and that's just scratching the surface!
We no longer worry about the mundane, time-consuming processes that ate up our days. Instead, we're free to do what we do best: develop fantastic products and build strong relationships with our customers.
Neto has more than kept up with the rapid growth of our business. What's more, they never rest on their laurels. Neto continues to evolve and leverage cutting-edge technology to roll out improvements that meet the needs of any online business.
The team at Neto are wonderful to work with, continually taking on suggestions and developing features that make us think that it was tailored just for us! That's the beauty of Neto - everything can be configured to be just the way you like.
What was the end result?
Beside the happiest clients Neto could ever hope for?
In the past three years since adopting Neto, Hoselink has grown by leaps and bounds.
We're no longer restricted by the limitations of our tools. Neto provides us complete control over the factors impacting our business as we strive towards our full-potential.